Recovery & Collections Officer

Description

At Laboratory Scientific Supplies, the financial health of our operations enables us to keep the scientific and medical communities equipped with essential tools. We are looking for a proactive, persistent, and results-driven Recovery & Collections Officer to manage our outstanding receivables.

This is not a traditional desk-bound role. We need a hands-on professional who is equally comfortable managing aging reports in Excel as they are conducting field visits to meet clients and collect payments. You will be the primary driver of our debt recovery efforts, balancing firm persistence with excellent customer relationship management.

Qualifications & Requirements

• Education: Bachelor of Commerce (B.Com) degree or equivalent.
• Experience: 2 to 4 years of proven experience in recovery, collections, or receivables management. Background in the trading, distribution, or supply chain sectors is highly preferred.
• Tech-Savvy: Strong proficiency with Odoo ERP and Microsoft Excel (specifically for managing trackers and aging reports).
• Working Style: Highly persistent and proactive. You must be willing to travel locally for field collections and face-to-face client meetings.
• Soft Skills: High level of professionalism, excellent negotiation skills, and a customer-focused approach to dispute resolution.
• Industry Knowledge (Bonus): Familiarity with the scientific, medical, or laboratory supplies market is a strong advantage, though not mandatory.

Responsibilities

• Proactive Debt Recovery: Actively pursue outstanding receivables through daily calls, emails, and in-person field visits.
• Field Collections: Physically visit customer sites to collect cheques and cash payments, ensuring secure and timely bank deposits.
• Financial Administration: Accurately post all customer receipts and payment entries into the Odoo ERP system in real-time.
• Reporting & Analytics: Maintain and analyze receivables aging reports using Excel. Prepare and deliver weekly progress reports to senior management.
• Account Reconciliation: Perform thorough monthly reconciliations of customer accounts to identify and trace discrepancies.
• Cross-Functional Collaboration: Partner closely with the Sales team to resolve billing disputes, address overdue accounts, and optimize collection strategies.
• Risk Management: Identify high-risk or long-overdue accounts early, escalating them to management with clear, actionable recommendations for resolution.
• Compliance & Documentation: Maintain detailed records of all client interactions and collection activities, ensuring strict adherence to company policies and legal regulations.

Experience

3 Years

Apply By

Oct 22, 2026

Required Skills

• Debt Recovery
• Payment Collection Strategies
• Customer Communication
• Dispute Resolution
• Reporting and Documentation
• Debt Recovery Management
• Receivables Management
• ERP Systems (Odoo)
• Account Reconciliation
• Excel for Reporting and Analysis

Nice to Have Skills

• Customer Relationship Management
• Negotiation