Ticketing Officer For Travel Agency

Description

Madinah Indus Travel and Tours is seeking a skilled Ticketing Officer to join our team and provide exceptional travel ticketing services. The ideal candidate possesses at least five years of practical experience in airline reservation and ticket issuance. This role demands proficiency with major Global Distribution Systems such as Amadeus, Sabre, or Galileo and a strong understanding of both domestic and international airfare rules, fare calculations, and ticketing procedures. Attention to detail is crucial as the Ticketing Officer will be responsible for ensuring accuracy in passenger data, managing reissues, refunds, cancellations, and compliance with fare regulations. This position requires effective communication skills to handle customer inquiries and requests professionally. The Ticketing Officer will support the preparation of travel itineraries with precision, utilizing various booking and reservation systems and travel itinerary planning tools to deliver a seamless experience for clients. Although this role does not include managing a team, it plays a vital role in the customer service and operational efficiency of Madinah Indus Travel and Tours, maintaining travel document integrity and facilitating smooth travel arrangements.

Responsibilities

• Operate airline reservation and booking systems efficiently, handling ticket issuance, reissues, refunds, and cancellations.
• Calculate and verify fare prices in compliance with airline fare rules for both domestic and international flights.
• Utilize GDS platforms such as Amadeus, Sabre, or Galileo to manage reservations and ensure booking accuracy.
• Accurately record and verify passenger details including passport data to ensure ticket and travel document correctness.
• Provide clear communication and assistance to customers regarding ticket options, fare rules, and itinerary changes.
• Resolve customer queries related to ticketing and fare issues while maintaining attention to detail and professionalism.
• Coordinate with airlines and other service providers to ensure smooth travel experience and timely ticketing operations.
• Maintain up-to-date knowledge of travel regulations, airline policies, and fare structures to advise customers accurately.
• Prepare travel itineraries and related documentation using booking and reservation tools, ensuring completeness and correctness.
• Monitor and manage payment processing for ticket purchases, ensuring secure and timely transactions.
• Keep accurate records of transactions and changes, supporting audit and compliance requirements of the travel agency.
• Work collaboratively with other travel consultants and administrative staff to support efficient service delivery.

Experience

5 Years

Apply By

Nov 10, 2026

Required Skills

• Ticket Reservation
• Fare Calculation
• Payment Processing
• Communication Skills
• Amadeus
• Sabre
• Galileo/GDS
• Domestic Airfare Knowledge
• International Airfare Knowledge

Nice to Have Skills

• airline reservation software
• Airfare Pricing And Ticketing
• Booking and Reservation Systems
• Travel Itinerary Planning Tools
• Customer Service
• Attention to detail