Verifiers, Closers and Cold Callers

Description

Mak Bpo & Telecommunication is seeking experienced Verifiers, Closers, and Cold Callers to join our dynamic sales team. In this role, you will engage with potential customers through outbound calls to qualify leads, verify information, handle objections, and ultimately close sales. You will be responsible for ensuring compliance with regulatory standards such as TCPA and Do Not Call requirements, while maintaining accurate CRM data and managing the sales pipeline effectively. As a key member of the team, you will directly contribute to achieving sales targets and enhancing customer engagement in a fast-paced environment. This position involves managing a team of 25 persons, requiring strong leadership and coordination skills to oversee daily operations, motivate team members, and optimize performance. You will implement best practices in cold calling strategies, monitor call quality and script adherence, and support continuous improvement initiatives. This role demands excellent communication abilities, attention to detail, and a commitment to delivering outstanding customer service while driving revenue growth for Mak Bpo & Telecommunication.

Responsibilities

• Lead outbound cold calling efforts to connect with potential customers and generate new sales opportunities.
• Verify customer contact information and data accurately during calls to maintain high CRM data quality.
• Qualify leads by identifying customer needs and assessing the potential for sales conversion.
• Deliver compelling sales pitches and presentations that effectively communicate the value of products and services.
• Handle customer objections professionally and persuasively using established rebuttal techniques.
• Ensure strict adherence to TCPA and Do Not Call compliance regulations to avoid legal and reputational risks.
• Follow and enforce sales scripts to maintain consistency and professionalism throughout all interactions.
• Manage and update the sales pipeline within the CRM system to reflect current lead status and progress.
• Supervise, coach, and support a team of 25 members to optimize call quality and achieve team sales goals.
• Monitor performance metrics and provide constructive feedback to facilitate continuous team improvement.
• Collaborate with other departments to align sales strategies and enhance overall customer experience.
• Analyze call outcomes and customer feedback to identify trends and areas for process improvement.
• Maintain a high level of product knowledge to effectively address customer questions and objections.
• Organize training sessions and workshops to keep the team updated on sales techniques and compliance standards.
• Ensure timely reporting of daily, weekly, and monthly sales activities and achievements to management.
• Promote a positive, motivated, and goal-oriented team culture.

Experience

1 Year

Apply By

Nov 30, 2026

Required Skills

• Cold Calling
• Lead qualification
• Sales Pitching
• Objection Handling
• Call Verification
• Sales Script Adherence
• TCPA and Do Not Call Compliance
• CRM Data Verification and Pipeline Management
• Cold-Calling Scripts and Objection-Rebuttal Techniques
• Team Leadership
• Customer Relationship Management (CRM)
• Communication

Nice to Have Skills

• Performance Management
• Time management