Customer Service Engineer
Makreem Technology
PKR 70,000 • Published Date: • Islamabad, Pakistan (On-Site)
Description
Makreem Technology is seeking a dedicated Customer Service Engineer with at least two years of professional experience to join our technical support team. The ideal candidate will excel in technical troubleshooting and managing network diagnostics while providing excellent service to customers. This role requires strong communication skills and proficiency with point-of-sale software and other technical tools. The engineer will not be responsible for managing a team but will work closely with various departments to resolve customer issues efficiently and document all activities carefully. The Customer Service Engineer will act as a critical link between customers and the technology solutions we provide. This role involves diagnosing technical problems, tracking incidents using reporting software, and delivering timely solutions to ensure customer satisfaction. Mastery of documentation and reporting practices is essential to maintain accurate records of service activities and support continuous improvement in service delivery.
Responsibilities
- Analyze and troubleshoot technical issues related to customer hardware and software, ensuring prompt resolution.
- Utilize incident reporting software to document customer interactions and technical problems accurately.
- Perform network diagnostics to identify and resolve connectivity and performance issues.
- Support customers by assisting with point-of-sale software applications and ensuring they operate correctly.
- Maintain detailed and organized records of all technical support activities and service interventions.
- Collaborate with other teams to escalate and address complex technical challenges as required.
- Provide clear, concise, and effective communication to customers regarding problem status and solutions.
- Continuously update knowledge of products, technologies, and industry best practices to support superior service.
- Assist in creating and maintaining documentation for troubleshooting guides and user manuals.
- Monitor service quality and suggest improvements to enhance customer satisfaction and operational efficiency.
Experience
2 Years
Apply By
Required Skills
- Technical Troubleshooting
- Documentation and Reporting
- Network Diagnostics
- Incident Reporting Software
- Customer Service
- Point-of-Sale Software
- Communication Skills
Nice to Have Skills
- Problem Solving