Branch Manager
MCB
Published Date: • Pakistan (On-Site)
Description
The Branch Manager at MCB is responsible for driving the branch’s growth by effectively managing deposits, advances, and profitability. This role requires maximizing sales through strengthening existing customer relationships and identifying new business opportunities. The Branch Manager ensures excellent service delivery and efficient operational controls to minimize risks by maintaining strict compliance with KYC, AML, SBP regulations, internal policies, and credit manuals. Leading a team, the Branch Manager fosters a motivated sales team aligned with business objectives while maintaining high standards of operational integrity. In addition to achieving financial targets, the Branch Manager oversees branch operations by reviewing audit findings and implementing necessary controls. This leadership role includes training and mentoring staff to enhance their technical and core competencies. The manager also evaluates credit proposals and supervises asset-related matters, ensuring continual process improvements that promote customer retention and service excellence. The position demands strong interpersonal, communication, and people management skills, combined with a solid understanding of banking principles and risk management to drive consistent branch performance.
Responsibilities
- Develop and implement sales plans to maximize branch deposits, advances, and profit.
- Strengthen relationships with existing customers and identify new business opportunities to achieve growth targets.
- Monitor branch operations regularly in accordance with audit reports and enforce internal controls compliant with SBP and bank policies including KYC, AML, and business continuity plans.
- Lead, train, and motivate front-line staff to build their technical and sales skills in alignment with the branch’s sales strategies.
- Evaluate credit proposals and supervise asset-related matters ensuring sound risk management practices.
- Ensure complete adherence to the Service Management Program by resolving customer complaints promptly and continuously improving service delivery processes.
- Manage branch financial targets by controlling costs and enhancing revenue through effective selling techniques and elimination of revenue leakages.
- Oversee regulatory compliance, ensuring that all branch activities meet the requirements of banking regulations and internal guidelines.
- Maintain effective communication and reporting lines with the Region Head – Commercial and other relevant departments.
- Drive performance management initiatives to assess and enhance team productivity and service quality.
- Ensure operational efficiency and accuracy in all branch transactions while safeguarding branch assets.
- Collaborate with internal audit and risk management teams for timely resolution of any identified deficiencies.
Experience
5 Years
Apply By
Required Skills
- Branch Operations Management
- Customer Relationship Management
- Team Leadership
- Financial And P&L Management
- Regulatory Compliance
- Risk Management
- Performance Management
- Sales Planning
- Credit Evaluation
Nice to Have Skills
- Complaint Resolution
- Operational Control
- Communication
- Interpersonal skills
- People Management