Sales & Service Engineer

Description

The Sales & Service Engineer combines technical expertise with customer service skills to support Medipak Limited’s product solutions effectively. The role involves conducting product demonstrations, performing installations, and resolving technical issues both on-site and remotely. Maintaining robust customer relationships through prompt and reliable after-sales service is crucial. The engineer will also document service activities meticulously and provide timely feedback to enhance product performance and reliability. This multifaceted role requires excellent problem-solving abilities, technical knowledge, and a proactive approach to service excellence, contributing directly to business growth and customer loyalty in the pharmaceutical field.

Responsibilities

• Identify potential customers and actively pursue sales opportunities for technical products and solutions relevant to the pharmaceutical industry.
• Conduct comprehensive product demonstrations to showcase the features and benefits, facilitating informed customer decisions.
• Carry out installations and commissioning of equipment, ensuring they meet operational standards and customer requirements.
• Provide timely maintenance and after-sales support for installed equipment to minimize downtime and maximize user satisfaction.
• Diagnose and troubleshoot technical issues efficiently both on-site and remotely, resolving problems to restore optimal equipment functionality.
• Build and maintain strong, lasting customer relationships through consistent communication, follow-ups, and exceptional service.
• Document all service activities, maintenance tasks, and issue resolutions accurately for record-keeping and continuous improvement.
• Communicate feedback and technical insights to product development and engineering teams to support ongoing enhancements.
• Stay current with product updates, new technologies, and industry trends to deliver informed recommendations and solutions.
• Coordinate with sales and technical teams to align service support with customer expectations and company objectives.
• Ensure compliance with company policies, safety standards, and industry regulations during all installation and service activities.

Experience

1 Year

Apply By

Dec 10, 2026

Required Skills

• Installation and commissioning
• Troubleshooting and Diagnostics
• After-Sales Service
• Technical Support

Nice to Have Skills

• Technical Product Knowledge
• Product Demonstrations
• Customer Relationship Management
• Sales techniques