Customer Service Representative – Night Shift MEDREVN IT Pvt Ltd Township, Lahor
Medrevn
Published Date: • Lahore, Pakistan (On-Site)
Description
Medrevn seeks a dedicated Customer Service Representative to join its night shift team at its Township, Lahore location. This role focuses on maintaining excellent customer relationships by providing prompt and effective support through verbal and written communication. The ideal candidate possesses strong English communication skills, basic computer knowledge, and a customer-oriented attitude. This position requires the ability to work independently during night shifts and actively contribute to a positive customer experience. Prior experience in customer service or BPO environments is preferred, but fresh candidates with strong English skills are encouraged to apply. Candidates will not be expected to manage a team but should be capable of handling customer inquiries efficiently and professionally.
Responsibilities
- Respond promptly and effectively to customer inquiries via phone, email, and chat during night shifts.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints with patience and professionalism, aiming for first-contact resolution.
- Maintain detailed and accurate records of customer interactions and transactions.
- Build and maintain positive relationships with customers to increase satisfaction and loyalty.
- Work effectively during night shifts with minimal supervision and maintain focus on performance goals.
- Utilize basic computer skills to navigate company systems and document interactions.
- Collaborate with team members to share information and improve service quality.
- Continuously update knowledge related to company products and services.
- Adhere to company guidelines, policies, and procedures to ensure compliance and quality service.
Experience
1 Year
Apply By
Required Skills
- Customer Relationship Management
- English Communication
- Verbal Communication
- Written Communication
- Basic Computer knowledge
- Complaint Resolution
Nice to Have Skills
- Problem Solving
- Interpersonal skills
- Time management