Officer - Cargo Sales & Customer Service

Description

MENZIES-RAS Pvt Ltd is seeking a dedicated Officer for Cargo Sales and Customer Service to drive the growth and development of cargo business within the Karachi and Lahore markets. This role involves actively promoting airline cargo services, generating new business, maintaining strong relationships with existing customers, and ensuring efficient coordination of cargo operations. The ideal candidate has a solid background in air cargo sales and customer service, with a deep understanding of cargo procedures, shipment coordination, and compliance standards. They must be capable of working independently to meet sales targets while providing excellent customer support and sustaining professional relationships with freight forwarders and cargo agents. In this position, the Officer will handle an array of responsibilities that include identifying new market opportunities, managing bookings and shipment tracking, resolving customer complaints, and coordinating with internal and external teams to guarantee smooth cargo operations. The role demands strong communication and negotiation skills, proficiency in cargo management systems, and a good command of both written and spoken English and Urdu. Candidates with established contacts in Karachi and Lahore’s cargo market and experience in airline cargo or logistics will find this role rewarding and impactful.

Responsibilities

• Identify and develop new cargo business opportunities within the Karachi and Lahore markets by visiting freight forwarders, cargo agents, and key customers.
• Promote airline cargo services effectively to generate new business and increase cargo volumes from existing customers.
• Maintain and strengthen customer relationships by providing excellent service and exploring potential business expansion.
• Achieve assigned sales targets consistently to contribute towards station revenue growth.
• Monitor market trends, competitor activity, and market rates to inform sales strategies.
• Manage bookings, monitor cargo movement, verify documentation, and ensure timely shipment follow-ups.
• Handle customer inquiries, rate requests, and shipment-related concerns promptly and professionally.
• Provide timely updates to customers regarding cargo bookings, capacity, schedules, and shipment status.
• Resolve customer complaints by collaborating with relevant departments to deliver timely and effective solutions.
• Coordinate operations between airline teams, ground handling agents, and internal departments to ensure smooth cargo acceptance and shipment uplift.
• Ensure strict compliance with airline procedures, cargo handling requirements, dangerous goods policies, and applicable customs and trade regulations.
• Maintain accurate and up-to-date sales reports, customer records, and operational documentation.
• Utilize cargo management systems and customer relationship management tools to improve efficiency and track performance.
• Demonstrate strong negotiation and communication skills in dealing with customers and stakeholders.
• Work proactively and independently to meet or exceed business development and customer service goals.
• Apply problem-solving skills to address operational challenges and improve cargo service delivery.
• Leverage knowledge of Karachi and Lahore cargo markets and existing industry contacts to enhance business development efforts.

Cities

Karachi, Pakistan | Lahore, Pakistan (On-Site)

Experience

3 Years

Apply By

Nov 20, 2026

Required Skills

• Customer Service and Relationship Management
• Cargo Operations And Shipment Coordination
• Cargo Revenue Management
• Cargo Management Systems And CRM
• Customs Brokerage and Trade Compliance
• Sales and Business Development
• Communication and Negotiation
• Microsoft Office (Excel, Email Communication)
• Shipment Documentation and Air Cargo Procedures
• Customer Complaint Resolution
• Coordination and Follow-Up

Nice to Have Skills

• Dangerous Goods And Cargo Compliance
• Market analysis and competitor monitoring
• Problem Solving