Travel Consultant (Fly Dubai)

Description

As a Travel Consultant at MENZIES-RAS Pvt Ltd representing flydubai, you play a crucial role in assisting customers with their travel needs. Your primary responsibility is to provide exceptional customer service by handling flight reservations, ticketing, and itinerary planning, ensuring a seamless and pleasant travel experience for all passengers. You actively promote flydubai’s travel products and services, including baggage upgrades, seat selection, and travel insurance, contributing to sales growth and customer satisfaction. Staying informed about the latest routes, promotions, and travel policies is essential to effectively support customers and comply with company procedures. In this role, you do not manage a team but work closely within a dynamic environment that values teamwork, personal accountability, and resilience. Your ability to communicate effectively and maintain professionalism at all times supports the company’s mission of delivering outstanding travel services. The role requires strong organizational skills and adaptability to new travel industry systems, making it ideal for someone passionate about travel and customer engagement, with at least one year of experience in customer service or sales.

Responsibilities

• Provide excellent customer service via phone, email, and in person to support client travel needs.
• Assist customers with flight bookings, ticket issuance, and itinerary arrangements accurately.
• Respond promptly to customer inquiries about fares, baggage policies, flight schedules, travel destinations, and regulations.
• Process payment transactions securely and ensure accuracy in all financial dealings.
• Promote additional flydubai products and services such as baggage upgrades, seat selection, and travel insurance to maximize sales opportunities.
• Ensure all reservations and documentation adhere strictly to flydubai’s policies and regulatory requirements.
• Maintain a positive and professional attitude while interacting with customers and colleagues.
• Contribute to achieving sales targets established by the Sales Manager through proactive selling and customer engagement.
• Keep updated on the latest travel industry trends, flydubai routes, promotional offers, and travel advisories to provide accurate information.
• Demonstrate strong organizational skills by prioritizing tasks efficiently within a fast-paced environment.
• Adopt and quickly learn new travel booking systems and technology relevant to the role.
• Exemplify core values such as customer focus, teamwork, effective communication, personal accountability, resilience, and sound decision making.

Experience

1 Year

Apply By

Nov 15, 2026

Required Skills

• Customer Service
• Sales and Cross-Selling
• Booking and Payment Processing
• Customer Support Workflow Management
• Effective Communication
• Organizational Skills

Nice to Have Skills

• Airline Reservations And Ticketing
• Teamwork
• Resilience
• MS Office Suite
• Adaptability
• Decision Making