CSR For Packaging Company

Description

Mind Toch is seeking an experienced Customer Service Representative (CSR) to join our packaging company. The ideal candidate has over 2 years of experience working within UK-based packaging campaigns, specifically in inbound and outbound call center environments. This role operates during office hours from 2 PM to 11 PM and offers a negotiable salary package for candidates who meet the experience criteria. The company specializes in designing and manufacturing custom packaging solutions such as boxes, bags, pouches, and other packaging types made from materials including cardboard, corrugated board, kraft, and rigid stock. We collaborate closely with clients to meet their product requirements, brand objectives, and budget constraints, ensuring that packaging solutions are both highly functional and visually compelling. Our dedicated teams also leverage modern technology and industry expertise to help clients safeguard their products and elevate their brand presence in competitive markets. In this position, the CSR plays a critical role in maintaining client relationships by efficiently responding to inquiries and requests, providing detailed product and material knowledge, and preparing accurate quotes. This role involves assisting customers through the packaging design and production phases while coordinating with design, production, and logistics departments to ensure client specifications are fully met. The CSR is a key point of contact aiding clients every step of the way to guarantee satisfaction and successful delivery of customized packaging solutions.

Responsibilities

• Respond to client inquiries promptly and professionally through inbound and outbound communication channels.
• Provide clear and detailed product and material information, ensuring clients understand their options and benefits.
• Prepare and deliver accurate pricing quotes based on client specifications and company offerings.
• Guide clients through the entire packaging design and production process to ensure their needs are understood and fulfilled.
• Coordinate with design teams to ensure product concepts align with client objectives and requirements.
• Collaborate with production and logistics departments to verify accuracy in packaging specifications and timely product delivery.
• Maintain comprehensive knowledge of company products, materials, and processes to provide authoritative advice and support.
• Handle multiple client interactions effectively while managing workload during office hours from 2 PM to 11 PM.
• Work toward continuous improvement in client service quality and packaging solutions in line with market trends and company capabilities.
• Ensure compliance with company policies, client confidentiality, and data protection standards.

Experience

2 Years

Apply By

Oct 23, 2026

Required Skills

• Product Knowledge
• Customer Service
• Communication
• Call Center Operations

Nice to Have Skills

• Quotation Preparation
• Coordination
• Scheduling