French Spoken CSR

Description

Mk Hiring Solutions seeks a skilled French Spoken Customer Service Representative to provide exceptional assistance to French-speaking customers. The ideal candidate is fluent in spoken and written French and delivers accurate, courteous, and timely responses to customer inquiries. This role involves handling phone calls, addressing complaints with professionalism, and using Customer Relationship Management (CRM) software to track interactions. The position is based in Multan and requires strong verbal communication and active listening skills to understand and resolve customer issues effectively. The French Spoken Customer Service Representative acts as the primary contact for customers requiring support in French, aiming to enhance overall customer satisfaction. The representative must demonstrate patience, empathy, and problem-solving aptitude while maintaining thorough knowledge of company processes and products. Acting independently, the representative does not manage a team but collaborates closely with internal departments to ensure seamless service delivery.

Responsibilities

• Answer inbound customer calls proficiently in French, addressing inquiries, providing product information, and resolving service issues.
• Communicate clearly and effectively with customers using verbal and written French skills to ensure understanding and satisfaction.
• Utilize active listening techniques to accurately capture customers' needs and respond appropriately.
• Document all customer interactions in the CRM software precisely and promptly to maintain comprehensive service records.
• Handle customer complaints calmly and professionally, working towards swift and satisfactory resolutions.
• Maintain up-to-date knowledge of company policies, services, and promotions relevant to customer requests.
• Follow established protocols and procedures for call handling and data entry to ensure compliance and quality standards.
• Collaborate with internal teams as needed to resolve complex issues or escalate them when appropriate.
• Provide feedback on recurring customer issues to help improve service processes and customer experience.
• Adhere to scheduled shifts and maintain punctuality to meet service level agreements and customer demand.

Experience

Fresh

Apply By

Nov 21, 2026

Required Skills

• French language proficiency
• Customer Service
• Verbal Communication
• Active Listening
• Call Handling
• French verbal fluency
• French-language customer-service call handling
• Communication Skills

Nice to Have Skills

• CRM Software
• Complaint Resolution
• Problem Solving
• Time management