Customer Project Manager

Description

Mobiserve is seeking an experienced Customer Project Manager to lead and coordinate projects that deliver technical solutions in the telecommunications sector. This role involves overseeing project execution from initiation through delivery, ensuring alignment with customer expectations and company goals. The ideal candidate has a strong foundation in electrical engineering fundamentals and telecom network operations, with at least one year of relevant experience managing complex projects. Managing a team of 10 persons, the Project Manager will foster collaboration, establish clear responsibilities, and drive successful project outcomes within scope, time, and budget constraints. The Customer Project Manager acts as the primary point of contact between customers and internal teams. This role requires effective communication to translate technical requirements into actionable plans, monitor progress, mitigate risks, and ensure quality standards are met. By applying technical knowledge alongside project management best practices, the manager will enhance customer satisfaction and contribute to the continuous improvement of project processes. This position calls for leadership abilities to motivate and manage a sizable team, driving accountability and performance while addressing technical challenges in telecom network operations.

Responsibilities

• Lead the planning, execution, and delivery of customer projects in the telecommunications domain, ensuring all project goals and timelines are met.
• Manage and coordinate a team of 10 professionals, delegating tasks effectively and supporting team members to maximize productivity and engagement.
• Serve as the primary liaison between customers and internal technical teams to gather requirements, address concerns, and provide regular project updates.
• Develop detailed project plans that include resource allocation, schedules, budgets, and risk mitigation strategies.
• Monitor project performance using appropriate tools and techniques to identify and resolve issues proactively.
• Ensure compliance with company policies, industry standards, and customer-specific requirements throughout the project lifecycle.
• Facilitate effective communication and collaboration across cross-functional teams to align project activities with customer expectations.
• Track and report project progress to stakeholders, identifying deviations and implementing corrective actions where necessary.
• Guide the team in resolving technical challenges related to electrical engineering fundamentals and telecom network operations.
• Drive continuous improvement efforts by analyzing project outcomes and integrating lessons learned into future projects.
• Maintain comprehensive project documentation, including plans, schedules, reports, and closure records.
• Support the professional development of team members through mentorship, training, and performance evaluations.

Experience

1 Year

Apply By

Nov 6, 2026

Required Skills

• Technical Skills
• Electrical Engineering Fundamentals
• Telecom Network Operations
• Project Management
• Team Leadership

Nice to Have Skills

• Risk Management
• Resource Planning
• Stakeholder Communication
• Quality Assurance