Operations / Customer Relations Officer

Momentum Logistics

Published Date: • Lahore, Pakistan (On-Site)

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Description

Interloop Holdings seeks a dedicated Operations / Customer Relations Officer with a Bachelor’s degree and 1-2 years of experience in customer services or marketing. The ideal candidate effectively coordinates daily interactions with customers, ensuring accurate order management, records maintenance, and smooth communication between operational teams. This role demands a proactive individual who manages multiple customer queries and operational tasks with a strong focus on detail and timely resolution. The position requires strong competency in Microsoft Office, Google Workspace, customer relationship management, and operational systems, emphasizing excellent communication and data handling skills. The successful candidate will play a key role in maintaining efficient workflows related to customer experience, order processing, invoicing, and payment recovery. By generating detailed analytical reports and collaborating across departments, they help support business growth and customer satisfaction. This role does not involve team management but requires strong coordination with various internal units to ensure seamless operations and positive client engagement.

Responsibilities

• Coordinate daily with customers to confirm and manage order requirements, ensuring accuracy and client satisfaction.
• Maintain comprehensive daily transaction, order, delivery, and customer records using Excel and other tools.
• Extract and process operational data from ERP systems to prepare billing and invoices accurately and on time.
• Collaborate closely with Operations and Finance departments to maintain clear communication and timely invoicing.
• Monitor outstanding invoices diligently and conduct regular follow-ups with customers to secure payment recoveries.
• Prepare detailed weekly analytical reports summarizing business growth and operational performance for management review.
• Address and resolve routine customer inquiries promptly, coordinating with relevant teams to resolve issues effectively.
• Demonstrate strong data entry and record-keeping skills with attention to detail to support invoicing and reporting accuracy.
• Manage multiple customers and operational tasks simultaneously, applying a proactive mindset to anticipate and solve issues.
• Utilize customer relationship management (CRM) systems efficiently to enhance customer engagement and retention.
• Communicate clearly and professionally with customers and internal teams to foster positive relationships and operational transparency.

Experience

1 Year

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Required Skills

Nice to Have Skills