Relationship Officer
MSQB
Published Date: • Multiple Cities (On-Site)
Description
MSQB is seeking proactive and motivated Relationship Officers to join the team and contribute to expanding our merchant network and enhancing customer satisfaction. In this role, you will be instrumental in identifying new business opportunities, onboarding merchants for point-of-sale (POS) devices, and maintaining productive relationships to drive sales and device activation. MSQB offers a dynamic work environment with a strong focus on career growth, professional development, and performance-based incentives. This position requires a willingness to engage in field work across various locations including Lahore, Karachi, Islamabad, and others. The ideal candidate possesses excellent communication skills, a customer-centric mindset, and prior sales experience to effectively meet targets. Relationship Officers play a key role in ensuring merchants receive high-quality service by conducting site visits, resolving queries, and collaborating closely with support teams. This role does not involve team management but requires independence, initiative, and the ability to achieve sales and transaction volume goals while representing the MSQB brand with professionalism and enthusiasm.
Responsibilities
- Identify and secure new merchant leads to achieve POS device deployment targets.
- Onboard merchants efficiently, providing all necessary information and support for smooth activation.
- Develop and maintain strong, long-lasting relationships with merchants to foster loyalty and retention.
- Achieve and exceed monthly sales and transaction volume objectives by actively promoting POS solutions.
- Conduct regular site visits to confirm POS devices are correctly installed, branded appropriately, and fully operational.
- Address and resolve merchant queries promptly, ensuring high levels of satisfaction.
- Collaborate with the support team to coordinate resolution of technical or operational issues faced by merchants.
- Report on merchant activities, market trends, and competitive dynamics to inform business strategies.
- Maintain thorough records of merchant interactions and sales progress to support performance tracking.
- Demonstrate professionalism and adhere to company policies and ethical standards during all merchant interactions.
Cities
Islamabad, Pakistan | Faisalabad, Pakistan | Gujranwala, Pakistan | Hyderabad, Pakistan | Karachi, Pakistan | Lahore, Pakistan | Multan, Pakistan | Peshawar, Pakistan | Rawalpindi, Pakistan | Sialkot, Pakistan (On-Site)
Experience
1 Year
Apply By
Required Skills
- Communication Skills
- Field Work
- Customer Relationship Management
Nice to Have Skills
- Sales Experience
- Negotiation
- Problem Solving
- Time management
- Reporting and Documentation