Receptionist / Client Service Officer

Description

MSS Consultancy is seeking a professional Receptionist / Client Service Officer with over three years of direct experience in customer service and front desk management. This role is vital as the first point of contact for clients and visitors, requiring a confident individual with excellent communication and interpersonal skills. The ideal candidate will demonstrate strong client-handling abilities, maintain a courteous and organized approach, and exhibit excellent front-desk etiquette. Basic computer proficiency is essential to manage appointment scheduling and data entry tasks efficiently within a dynamic consulting environment. The candidate must bring a warm and professional demeanor to ensure positive and effective interactions with clients while handling administrative duties including managing the front desk reception area and coordinating appointments. This position demands exceptional organizational skills and the ability to multitask effectively without managing a team. The Receptionist / Client Service Officer will play a critical role in enhancing client satisfaction and supporting seamless office operations at MSS Consultancy.

Responsibilities

• Greet and welcome clients and visitors promptly with a courteous and professional demeanor.
• Manage front desk operations including handling incoming calls, emails, and scheduling appointments accurately.
• Maintain and update client records using computer software, ensuring data accuracy and confidentiality.
• Respond to client inquiries effectively, providing timely and clear information about services offered by MSS Consultancy.
• Coordinate meeting rooms and support logistical arrangements to facilitate smooth client interactions and office functions.
• Monitor and manage office supplies required for front desk functioning and communicate requirements to the administration team.
• Handle basic administrative tasks such as filing, photocopying, and maintaining organized records of client documents.
• Maintain a clean, organized, and welcoming front desk area at all times to promote a professional office environment.
• Implement and adhere to company policies regarding client interactions and front desk procedures.
• Support other departments by facilitating communication and providing necessary information related to client service activities.

Experience

3 Years

Apply By

Oct 8, 2026

Required Skills

• Customer Service
• Front Desk Management
• Appointment Scheduling
• Data Entry
• Communication Skills
• Interpersonal skills

Nice to Have Skills

• Office Administration
• Time management
• Organizational Skills
• Microsoft Office