Customer Support Representative
Nafey Web Solution
Published Date: • Lahore, Pakistan (On-Site)
Description
About the Role:
We are looking for a dedicated Customer Support Specialist to join our team in Lahore. This is an on-site role ideal for individuals who thrive in a fast-paced environment and are committed to providing excellent service to our clients.
Key Details:
Location: Etihad Town, Lahore
Timings: 12:00 PM – 10:00 PM
Schedule: 6 days a week (1 weekly off)
Salary Range: PKR 35,000 – 45,000 (Based on experience)
Earn up to 100k with bonuses and Commission.
Key Responsibilities:
Manage incoming calls and messages.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Requirements:
Customer support experience (Freshers are also encouraged to apply).
Good contact handling skills and active listening.
Excellent communication.
Ability to multi-task, prioritize, and manage time effectively.
Apply Now.
Responsibilities
- Manage incoming calls and written messages professionally and promptly.
- Identify customer needs through active listening and assess their issues to provide effective solutions.
- Maintain detailed and accurate customer records and follow up as necessary to ensure satisfaction.
- Build and sustain strong relationships with customers by fostering open communication and trust.
- Handle multiple customer inquiries efficiently, demonstrating excellent time management and prioritization skills.
- Communicate product information and updates clearly to customers and assist with troubleshooting common issues.
- Follow company policies and procedures strictly to maintain high service standards.
- Work closely with other departments to resolve complex customer issues and improve overall customer experience.
- Maintain a calm and empathetic attitude in handling difficult or frustrated customers.
- Continuously update personal knowledge on company products and services to provide accurate support.
Experience
1 Year
Apply By
Required Skills
- Communication
- Customer Relationship Management
Nice to Have Skills
- Active Listening
- Product Knowledge
- Call handling techniques
- Time management
- Multitasking
- Problem Solving