Unit Head – Front Office Applications Operations (AVP)
National Bank of Pakistan
Published Date: • Karachi, Pakistan (On-Site)
Description
“The Nation’s Bank”, National Bank of Pakistan aims to support the financial well-being of the Nation along with enabling sustainable growth and inclusive development through its wide local and international network of branches. Being one of the leading and largest banks of Pakistan, National Bank of Pakistan is contributing significantly towards socioeconomic growth in the country with an objective to transform the institution into a future-fit, agile and sustainable Bank.
In line with our strategy, the Bank is looking for talented, dedicated and experienced professional(s) for the following position in the area of Information Technology based in Karachi.
The individuals who fulfill the below basic-eligibility criteria may apply for the following position:
Position / Job Title:
Unit Head – Front Office Applications Operations (AVP)
Reporting to:
Wing Head – Allied Applications Operations & Support
Educational / Professional Qualification:
- Minimum Bachelor’s degree in IT / Computer Science / Engineering or equivalent and / or Graduation with a Master’s degree in IT / Computer Science or equivalent, from a local or international university / college / institute recognized by the HEC of Pakistan
- Candidates having relevant certification(s) will be preferred
Experience:
- Minimum 06 years of experience in the field of IT, out of which 02 years of experience in IT applications support
- Candidates having experience in Banking / Financial or large-scale enterprise(s) will be preferred
Other Skills / Expertise / Knowledge:
- Ability to act as a bridge between software application support and business operations
- Basic knowledge of front-end and back-end programming languages, such as C++, JavaScript, .Net
- Expertise in providing operational and 1st level technical support of IT application(s) on multiple platforms
- Excellent team management skills
- Good business understanding
- Ability to train & guide IT operations team for better support on day-to-day basis
- Good analytical skills to identify the root cause of the issue(s)
- Excellent written and verbal communication skills
Outline of Main Duties / Responsibilities:
- To be responsible for providing smooth operational support and associated operational tasks execution of Front-Office Applications & Interfaces and closely work under IT operations policies and SOPs
- To coordinate with the cross-functional teams while performing successful system patches and data fixing deployments
- To set KPIs, targets and duties for the team to provide smooth operational services and support
- To ensure that all assignments are performed as per Bank's policies and procedures
- To engage team and work on collecting data or requirement on the basis of IS - Audit observations
- To escalate any bottlenecks within the processes both internally and with concerned vendor(s)
- To ensure investigations and resolution of incidents in a timely manner
- To ensure that a MIS is maintained related to configuration changes, reported incidents and their onward resolutions
- To ensure that the management is provided with regular updates on all issues and incidents along with their resolutions
- To document processes and prepare / maintain user manuals / user guide of applications regarding operational tasks and duties
- To train junior team members on various IT operations related tasks and activities
- To manage, monitor and support team administratively and technically
- To perform any other assignment as assigned by the supervisor(s)
Place of Posting:
Karachi
Assessment Interview(s):
Only shortlisted candidates strictly meeting the above-mentioned basic eligibility criteria will be invited for panel interview(s).
Employment Type:
The employment will be on contractual basis for three years which may be renewed on discretion of the Management. Selected candidates will be offered compensation package and other benefits as per Bank’s policy / rules.
Apply within 10 working days from the date of this job posting.
Applications received after due date will not be considered in any case. No TA / DA will be admissible for interview.
National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability.