Unit Head – Operations & Tools Support (AVP / VP)
National Bank of Pakistan
Published Date: • Karachi, Pakistan (On-Site)
Description
“The Nation’s Bank”, National Bank of Pakistan aims to support the financial well-being of the Nation along with enabling sustainable growth and inclusive development through its wide local and international network of branches. Being one of the leading and largest banks of Pakistan, National Bank of Pakistan is contributing significantly towards socioeconomic growth in the country with an objective to transform the institution into a future-fit, agile and sustainable Bank.
In line with our strategy, the Bank is looking for talented, dedicated and experienced professional(s) for the following position in the area of Digital Banking based in Karachi.
The individuals who fulfill the below basic-eligibility criteria may apply for the following position:
Position / Job Title:
Unit Head – Operations & Tools Support (AVP / VP)
Reporting to:
Wing Head – BI Operations
Educational /Professional Qualification:
Minimum Graduation in Computer Science / Information Technology / Software Engineering / Computer Information Systems / Engineering or equivalent from a local or international university / college / institute recognized by the HEC of Pakistan
Candidates having a Master’s degree in Computer Science / Software Engineering / Computer Information Systems / Engineering / Information Technology will be preferred
Experience:
Minimum 06 years of experience in Banking and / or Telecom and / or Software House and / or Fintech and / or Financial Institution, including 03 years of experience in IT Operations and / or Application Support (preferably in running a 24x7 or L2 / L3 support team) and / or Platform Management (preferably within BI / Analytics environments)
Candidates having experience in managing and supporting enterprise-level BI and analytics tools (e.g., Power BI, Tableau, Qlik) and ensuring high platform availability would be preferred
Other Skills / Expertise / Knowledge Required:
Strong operational management and incident resolution skills for critical business systems
Expertise in platform administration, performance monitoring, and user access for BI / analytics tools
Proven experience in ITIL-based service delivery, managing SLAs, and user support processes
Strong understanding of IT Service Management (ITSM) principles and production supports best practices
Hands-on experience with ITSM tools (e.g., ServiceNow or similar) for incident, problem, and change management
Proficiency in SQL and scripting for troubleshooting and root-cause analysis of BI and analytics platform issues
Experience in software license management and vendor coordination for BI and analytics tools
Outline of Main Duties / Responsibilities:
To implement and execute the operations strategy for the BI & Analytics tools portfolio, ensuring reliability and user satisfaction
To oversee BI platform administration (e.g., Power BI, Tableau) to ensure high availability, performance, and optimization for Data and BI platforms
To establish operational procedures and SLAs for the analytics ecosystem, ensuring smooth and efficient tool support
To lead and manage the technical support team, providing L2/L3 support and resolving tool-related issues
To implement proactive monitoring frameworks to identify and resolve platform issues before impacting users
To manage user access, security, and license coordination with IT security teams to ensure safe, and controlled access
To collaborate with Data Engineering and business teams to ensure smooth operations and meet users’ needs
To establish incident, problem, and change management processes and report on service performance and SLA compliance
To conduct user training and onboarding to improve adoption and self-service of BI and analytics tools
To perform any other assignment as assigned by the supervisor(s)
Place of Posting:
Karachi
Assessment Interview(s)
Only shortlisted candidates strictly meeting the above-mentioned basic eligibility criteria will be invited for panel interview(s).
Employment Type:
The employment will be on contractual basis for three years which may be renewed on discretion of the Management. Selected candidates will be offered compensation package and other benefits as per Bank’s Policy / rules.
Apply within 10 working days from the date of this job posting.
Applications received after due date will not be considered in any case. No TA / DA will be admissible for interview.
National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability.