CAREER OPPORTUNITY – LAHORE A well-established dry cleaning business is Looking

Description

National Dry Cleaners, a well-established dry cleaning business based in Lahore, is seeking a presentable, confident, and well-mannered female Customer Service Representative. This role requires an individual with excellent communication skills and a professional attitude to provide exceptional customer service and support to clients. The representative acts as the primary point of contact between customers and the business, ensuring that customer needs are understood and met efficiently. This position does not involve managing a team but focuses on individual contribution to elevate the customer experience. The ideal candidate will have at least one year of customer service experience, preferably in a similar retail or service-oriented environment. Responsibilities include managing garment order tracking to ensure timely delivery and handling customer inquiries and complaints with a courteous and solution-oriented approach. Working collaboratively with the operational team, the representative supports smooth order processing and maintains positive customer relationships to foster customer satisfaction and repeat business.

Responsibilities

• Greet and assist customers in a courteous and professional manner, addressing their needs promptly.
• Manage garment order tracking and ensure accurate updates are provided to customers about their garment status.
• Handle customer inquiries, complaints, and feedback efficiently to achieve quick resolutions and maintain customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with the dry cleaning operations team to track orders and resolve any processing or delivery issues.
• Provide detailed information about the services, pricing, and policies of National Dry Cleaners to customers.
• Ensure the cleanliness and organization of the customer service area to present a professional environment.
• Adapt to customer needs by providing personalized assistance and following up to confirm successful service delivery.
• Support marketing or promotional activities by informing customers about ongoing offers or loyalty programs.
• Maintain confidentiality and handle all customer information with discretion and professionalism.

Experience

1 Year

Apply By

Dec 8, 2026

Required Skills

• Customer Service
• Communication
• Time management
• Professionalism

Nice to Have Skills

• Garment Order Tracking and Management
• Problem Solving