CSR

Description

Nb is seeking a dedicated Customer Service Representative to join our team. The ideal candidate is a fresh graduate with strong communication skills and a willingness to learn. This role involves interacting with customers to provide information, resolve issues efficiently, and maintain a positive company image. Basic computer knowledge, including proficiency in MS Office, is required to manage email case handling and record customer interactions accurately. The position is full-time and suitable for candidates with up to one year of experience who are eager to develop their career in customer service. Although no prior management experience is required, the candidate must be punctual, hardworking, and able to collaborate effectively within a team environment. The Customer Service Representative is responsible for handling customer inquiries through various communication channels, such as phone calls and emails. This role demands active listening, clear written communication, and the ability to control contact center calls efficiently. The representative acts as the first point of contact for customers, ensuring their concerns are addressed promptly while maintaining high standards of service. Candidates with a background in banking or business will find their knowledge advantageous but it is not mandatory. The role emphasizes continuous learning and professional growth, encouraging representatives to enhance their technical skills and product knowledge to contribute effectively to Nb's customer support operations.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Apply active listening techniques to fully understand customer issues and provide accurate information or solutions.
• Manage email case workflows effectively, using appropriate software tools to track and resolve customer requests.
• Control contact center calls to maintain efficiency while ensuring customer satisfaction during interactions.
• Document all customer interactions clearly and accurately in the company database for future reference.
• Collaborate with team members and supervisors to escalate and resolve complex customer issues when necessary.
• Maintain an up-to-date knowledge of company products, policies, and procedures to assist customers effectively.
• Demonstrate punctuality and reliability, adhering to scheduled shifts and company policies.
• Participate in training sessions and workshops to continually improve customer service and technical skills.
• Contribute positively to a team environment by supporting colleagues and fostering constructive communication.
• Identify opportunities for process improvements and provide feedback to enhance customer satisfaction.
• Comply with all regulatory and company guidelines to ensure ethical and legal handling of customer data.

Experience

1 Year

Apply By

Dec 1, 2026

Required Skills

• Basic Computer Skills

Nice to Have Skills

• Active Listening
• Written Communication
• Contact Center Call Control
• Email Case Management
• Customer Relationship Management
• Problem Solving
• Time management
• Teamwork