Customer Sales Represatative

Description

The Customer Sales Representative at Netgozone plays a vital role in driving the company's revenue growth by converting leads into customers for NetWala, an integrated ISP Operations, CRM, and Billing Management System. This role requires a proactive individual with strong communication and negotiation skills who can understand customer needs, present the product effectively, and build lasting relationships. The representative manages assigned leads, ensures a smooth onboarding process, and achieves set sales targets by maintaining persistent follow-ups and updating customer information in the CRM system. This position includes managing a small team of one person, guiding and coordinating efforts to meet sales goals efficiently. In this role, the representative acts as the primary contact for potential customers, communicating NetWala's features and benefits, addressing queries, and handling objections professionally. Collaboration with internal departments ensures seamless customer onboarding and activation of services. The Sales Representative maintains comprehensive records of sales activities and generates reports for management review. The ideal candidate has a minimum of two years of relevant sales experience and is adept at working independently and in a team environment to meet daily, weekly, and monthly objectives.

Responsibilities

• Manage and actively follow up on assigned sales leads to maximize conversion rates.
• Contact potential customers to thoroughly understand their business needs and tailor presentations accordingly.
• Clearly present NetWala’s features and benefits to potential customers to demonstrate the product's value.
• Convert qualified leads into successful sales by addressing customer concerns and negotiating effectively.
• Maintain continuous and meaningful communication to build and sustain strong customer relationships throughout the sales cycle.
• Update CRM software with accurate lead status, customer interactions, and relevant sales data to keep information current.
• Coordinate with internal teams to ensure smooth onboarding and activation of services for new customers.
• Address customer queries promptly and handle basic objections with professionalism and tact.
• Achieve and surpass assigned daily, weekly, and monthly sales targets to support company growth objectives.
• Maintain thorough records of all calls, follow-ups, and sales-related activities for audit and review purposes.
• Prepare and share detailed sales progress reports with management to track team performance and identify improvement areas.
• Provide guidance, support, and oversight to a small team of one person, fostering collaboration and ensuring alignment with sales goals.

Experience

2 Years

Apply By

Nov 13, 2026

Required Skills

• Customer Relationship Management
• Sales Prospecting
• Lead Generation
• Negotiation
• Communication Skills
• CRM Software

Nice to Have Skills

• Product Knowledge