Travel Agent

Description

New Al Ashrafi Travels and Tours is seeking an experienced Travel Agent with a minimum of five years of experience to join their team. The ideal candidate specializes in booking tickets and arranging Umrah packages, ensuring a seamless travel experience for clients. The role requires proficiency with travel booking software and the ability to provide attentive and personalized service to meet travelers' unique needs. Although this position does not involve managing a team, the Travel Agent must demonstrate strong organizational skills, attention to detail, and effective communication to coordinate travel plans efficiently. The Travel Agent at New Al Ashrafi Travels and Tours plays a critical role in facilitating customers’ travel arrangements from start to finish. This includes researching travel options, securing bookings, and offering recommendations to enhance the travel experience. The candidate must comply with all relevant regulations and policies while maintaining a high level of customer satisfaction. Consistent follow-up on travel bookings and handling potential changes or issues are essential aspects of the role.

Responsibilities

• Coordinate and process ticket bookings for domestic and international travel according to client requirements.
• Arrange and tailor Umrah packages, ensuring all travel components align with religious guidelines and client preferences.
• Use travel booking software to search for availability, pricing, and reservations efficiently.
• Provide clients with detailed information regarding travel itineraries, visa requirements, and destination guidance.
• Monitor bookings to confirm travel arrangements are secured and manage any necessary changes or cancellations.
• Maintain up-to-date knowledge of airline schedules, pricing, and restrictions to advise clients accurately.
• Handle client inquiries promptly and professionally, delivering exceptional customer service throughout the travel planning process.
• Maintain accurate records of transactions, bookings, and payment details in compliance with company policies.
• Collaborate with suppliers, airlines, and accommodation providers to negotiate and secure the best rates and services.
• Ensure compliance with all travel industry regulations, safety standards, and company guidelines.
• Follow up post-travel to gather client feedback and address any issues or concerns to improve future service.
• Maintain confidentiality and handle sensitive information with professionalism and discretion.

Experience

5 Years

Apply By

Nov 10, 2026

Required Skills

• Ticket Reservation Systems
• Customer Service
• Knowledge of Umrah Packages
• Itinerary Planning

Nice to Have Skills

• Travel Booking Software
• Communication
• Organizational Skills
• Problem Solving