Call Center Sales Manager

Description

This position demands a highly organized and calm individual who can handle multiple tasks simultaneously and maintain high standards under pressure. The ability to perform detailed sales forecasting, analytics, and reporting using tools like Microsoft Excel, Google Sheets, and CRM software is required. Familiarity with HubSpot pipeline configuration and quality assurance workflows will support your success in this role. Confidence in conducting call reviews and coaching sessions will help improve individual and team sales performance. Preferably holding a bachelor's degree in Business, Marketing, Mass Communication, or a related field, the candidate will contribute significantly to maintaining an exceptional customer experience and achieving the strategic sales goals of Njinsky Medical Centre.

Responsibilities

We're Hiring: Call Center Sales Manager | NJINSKY Medical Centre, Lahore

NJINSKY Medical Centre is a leading IVF, fertility, aesthetics and wellness Centre in DHA Phase 6 (Raya), Lahore. We're looking for a hands-on Call Center Sales Manager to lead our Patient Support & Sales team and turn patient enquiries into confirmed consultations.

📍 Location: DHA Phase 6, Raya, Lahore (On-site)

🕘 Timings: 10:00 AM – 6:00 PM, Monday to Saturday (Sunday off)

💼 Type: Full-time

👥 Team: 8+ call centre agents (team set to grow further)

⚡ Joining: Immediate

What you'll do

• Lead, coach and motivate a team of call centre agents running outbound and WhatsApp/digital campaigns (IVF, Eye, Autism, Arthritis, Sexual Wellness, Hair, Plastic Surgery and more)

• Manage leads from Meta campaigns and organic sources, assign them to agents and make sure every lead is followed up

• Track the full sales pipeline: dialed, connected, booked, unqualified and follow-ups. Make sure every call is logged in the right CRM stage

• Listen to calls, give feedback and run regular training on scripts, objection handling and closing

• Onboard and train new agents

• Prepare daily, weekly and monthly campaign performance reports and presentations for senior management

• Calculate agent incentives and commission, and keep attendance and payroll records

• Manage the CRM and coordinate with the support team when issues come up

• Work with the digital marketing team on lead quality and campaign performance

• Coordinate with doctors, reception, accounts and admin on doctor availability, patient bookings and team needs

• Reduce no-shows and payment drop-offs by improving follow-up processes and SOPs

What we're looking for

• 2–4+ years of call centre or inside sales experience, including at least 1-2 years leading a team

• Healthcare, clinic or patient-facing sales experience is a strong plus

• Strong command of Urdu and English (spoken and written)

• A strong grasp of sales funnels, KPIs and conversion metrics

• Good with MS Excel/Google Sheets, reporting and CRM systems

• Confident coaching skills: you can improve performance through call reviews and training

• Organised, calm under pressure and able to handle many tasks at once

• Bachelor's degree preferred (Business, Marketing, Mass Communication or related)

Perks & Benefits

• Competitive salary plus performance-based incentives and commission

• Monthly team lunch when sales targets are achieved

• One extra day off per month, available on urgent basis

• Sundays off and fixed day timings (10 AM – 6 PM)

• A professional healthcare environment with a supportive management team

• Career growth within NJINSKY Medical Centre

Experience

1 Year

Apply By

Nov 15, 2026

Required Skills

• Customer experience management
• Excel/Google Sheets Proficiency
• Reporting and Analytics
• Sales Funnel Understanding
• coaching
• Communication
• Sales KPI Tracking and Quality Assurance Workflows
• Call Center Operations
• Quality Assurance and Compliance
• Sales Performance Analytics
• Workforce management
• CRM management
• Sales Performance Management
• Sales coaching and development
• Sales Team Leadership

Nice to Have Skills

• Sales Forecasting
• HubSpot Pipeline Configuration
• Call QA Scorecard Calibration
• Time management