Training Enrollment Executive

Description

Northvis seeks a confident and organized Training Enrollment Executive to join the Success & Enrollment Office at our New Garden Town, Lahore location. This role focuses on guiding prospective students through the enrollment process for specialized eBay and Etsy training programs. The successful candidate uses excellent communication skills in both English and Urdu to understand students' goals, provide clear information about suitable training options, and ensure a smooth enrollment experience. The role requires consistent follow-up with interested leads across multiple communication channels, including calls, WhatsApp, social media, and in-person visits, to convert inquiries into confirmed enrollments. The Training Enrollment Executive is responsible for maintaining accurate records and schedules within CRM software to manage leads and track enrollment progress. This includes coordinating enrollment documentation and payment follow-ups with other teams to deliver a seamless admission process. The position demands a professional and responsible approach to student guidance, ensuring honest conversations without unrealistic promises. Ideal candidates possess at least three years of experience in admissions, telesales, customer service, or educational sales, and demonstrate strong telephone etiquette, objection-handling skills, and proficiency with basic computer applications such as MS Excel and CRM tools, notably GoHighLevel.

Responsibilities

• Respond promptly and professionally to inquiries received via telephone, WhatsApp, social media platforms, and in-person visits to provide clear and accurate information about training programs.
• Engage with prospective students to understand their educational goals and recommend appropriate eBay and Etsy training options tailored to their needs.
• Follow up consistently with interested leads to nurture engagement and schedule program visits or consultations as needed.
• Convert qualified leads into confirmed enrollments by conducting honest, informed conversations, efficiently addressing objections, and providing comprehensive program details.
• Maintain up-to-date and accurate records of all communications, follow-up schedules, and enrollment details in the CRM system to ensure effective management of the sales pipeline.
• Coordinate with the relevant internal teams to manage enrollment documentation, handle payment follow-ups, and ensure students complete enrollment requirements on time.
• Provide regular reports on enrollment progress, lead conversion rates, and other key performance indicators to management for review and strategy alignment.
• Utilize telephone handling best practices and telemarketing call scripting to enhance communication effectiveness and increase enrollment rates.
• Use CRM software, preferably GoHighLevel, to track and analyze lead data, manage scheduling, and streamline enrollment operations.
• Collaborate with team members to improve enrollment processes and share insights on successful strategies for lead generation and conversion.
• Manage WhatsApp Business communication professionally to engage with prospective students and assist with queries promptly.
• Apply negotiation skills to address concerns and encourage prospective students to make informed decisions about their training choices.
• Employ time management techniques to handle multiple leads and administrative duties efficiently, ensuring timely follow-ups and documentation.
• Maintain a customer-service-oriented attitude to foster positive relationships and build trust with potential students throughout the enrollment journey.
• Leverage MS Excel for data management, tracking enrollment statistics, and generating informative reports to guide strategic decisions.

Experience

3 Years

Apply By

Nov 5, 2026

Required Skills

• Communication Skills
• Follow-up Techniques
• Organizational Skills
• CRM Software — preferably GoHighLevel
• Lead Conversion
• Telesales
• Basic Computer Skills
• Customer Service
• Telephone Etiquette
• Lead Follow-up
• English & Urdu Communication
• Telephone Handling
• Objection Handling
• Active Listening
• Student Admissions

Nice to Have Skills

• Lead Generation
• Interpersonal skills
• Telemarketing
• Data Entry
• Telemarketing call scripting
• Enrollment Management
• MS Excel
• Whatsapp Business
• Negotiation Skills
• Time management
• Sales Pipeline Management
• Team Collaboration