Female Receptionist / Patient Coordinator — Nova Dental, Faisalabad

Description

Nova Dental in Faisalabad is seeking a diligent and polite Female Receptionist / Patient Coordinator to manage front-desk operations and patient communication. The ideal candidate will be responsible for coordinating appointments, handling patient inquiries via WhatsApp and Facebook, and ensuring smooth billing processes. This role demands strong communication skills in Urdu and Punjabi, fast and accurate data handling on digital platforms, and the ability to maintain patient information efficiently. Candidates with experience in clinics, salons, real estate, or call centers will find this role a good match. This is a full-time position requiring availability from 1 pm to 9 pm, six days per week. The position offers a competitive salary with performance-based incentives, fostering an environment where good performers can earn above the standard compensation. Working closely with patients, the receptionist must exhibit confidence, politeness, and professionalism at all times while managing multiple communication channels and administrative tasks. This role is ideal for a graduate who is looking to grow in a dynamic healthcare setting without direct team management responsibilities.

Responsibilities

• Manage all front-desk activities including greeting patients and visitors promptly and courteously.
• Handle patient inquiries and communications efficiently via WhatsApp and Facebook to schedule and confirm appointments.
• Maintain accurate and up-to-date patient records using the Patient Information Management System.
• Perform data entry duties accurately to ensure all patient information and billing data is processed correctly.
• Coordinate patient follow-ups and reminders to encourage timely attendance of scheduled appointments.
• Facilitate billing and invoicing processes to ensure smooth financial transactions and patient satisfaction.
• Provide clear and helpful assistance to patients regarding services, scheduling, and clinic policies.
• Support the administrative team by keeping the reception area organized and managing communication flows effectively.
• Utilize polite and confident communication skills in Urdu and Punjabi to handle a diverse patient base.
• Ensure compliance with clinic protocols and maintain confidentiality of all patient information.

Experience

1 Year

Apply By

Nov 10, 2026

Required Skills

• Appointment Scheduling
• Patient Communication
• Billing and Invoicing
• Customer Service
• Data Entry
• Patient Information Management System
• Communication Skills
• Politeness and Professionalism

Nice to Have Skills

• Multitasking
• Time management
• Social Media Inquiry Handling