COSTUMER Service Representatives

Description

Ora Consultants is seeking dedicated Customer Service Representatives with at least one year of experience to join our team. The role focuses on providing excellent support to international students and clients, addressing their inquiries and concerns with professionalism and accuracy. Candidates should possess strong communication skills and be knowledgeable about international student affairs, universities abroad, and general study abroad processes. This position requires a proactive attitude to assist customers effectively and ensure their satisfaction throughout their engagement with our services. In this role, you will serve as a vital point of contact between the company and prospective international students. You will handle data entry tasks with precision while managing product knowledge to inform and guide customers seamlessly. As this position does not include team management responsibilities, you will work closely with colleagues to meet service goals and uphold the company’s commitment to quality customer support.

Responsibilities

• Respond promptly and professionally to customer inquiries related to international student affairs and study abroad options.
• Provide accurate and up-to-date information on international universities and academic programs.
• Maintain detailed and organized records of customer interactions and data entry tasks using Microsoft Excel and other relevant tools.
• Apply product knowledge to assist clients in making informed decisions about study destinations and university applications.
• Listen actively to customer concerns and resolve issues efficiently to ensure high levels of client satisfaction.
• Collaborate with team members to improve service delivery and ensure consistency in communication standards.
• Stay informed about the latest developments and trends in international education and visa regulations.
• Utilize communication skills to build rapport and establish trust with international students and their families.
• Support the preparation of reports and documentation that track customer feedback and service outcomes.
• Follow company policies and procedures to maintain compliance and deliver reliable service.

Experience

1 Year

Apply By

Nov 3, 2026

Required Skills

• Communication Skills
• Active Listening
• Data Entry
• Product Knowledge
• Microsoft Excel

Nice to Have Skills

• Customer Relationship Management
• Problem Solving
• Time management