CSR

Description

At Oryzen Technologies Pvt, we are seeking a Customer Service Representative (CSR) to join our dynamic team. The ideal candidate will efficiently manage customer interactions and ensure a seamless experience by leveraging Customer Relationship Management (CRM) software and other task management tools. This position requires one year of experience and involves leading a dedicated team of five persons to meet and exceed customer service goals. The CSR plays a critical role in building strong customer relationships, resolving inquiries promptly, and contributing to overall client satisfaction.

Responsibilities

• Lead and manage a team of five customer service representatives to ensure high-quality service delivery.
• Utilize Customer Relationship Management (CRM) software, including Salesforce, to maintain accurate customer records and track interactions.
• Coordinate schedules and use task management software to assign and monitor team activities effectively.
• Respond promptly and accurately to customer inquiries, resolving issues efficiently to ensure customer satisfaction.
• Provide training, guidance, and performance feedback to team members to enhance skills and service quality.
• Collaborate with cross-functional teams to improve customer communication and streamline service processes.
• Analyze customer feedback and service metrics to identify trends and implement improvement strategies.
• Maintain up-to-date product and service knowledge to provide accurate information to customers.
• Generate regular reports detailing team performance, challenges, and accomplishments.
• Ensure compliance with company policies and procedures while fostering a positive and productive work environment.

Experience

1 Year

Apply By

Nov 7, 2026

Required Skills

• Team Leadership
• Customer Service

Nice to Have Skills

• Customer Relationship Management (CRM) Software
• Time management
• Salesforce
• Scheduling Tools
• Task Management Software
• Communication
• Problem Solving