Ticketing Officer

Description

OS Travel & Tours is seeking a detail-oriented and dedicated Ticketing Officer with at least one year of experience in ticketing and reservation management. The ideal candidate demonstrates proficiency in using industry-standard systems such as Amadeus or Galileo and possesses solid expertise in ticket issuance, reissuance, fare calculations, and refunds. This role focuses on delivering excellent customer service by efficiently handling ticketing inquiries and resolving issues promptly to ensure smooth travel experiences for clients. The Ticketing Officer operates independently, managing all ticketing tasks without leading a team. The position requires strong problem-solving abilities and excellent time management skills to balance multiple reservations and customer requests simultaneously. Maintaining accuracy and adherence to airline and company policies is crucial for this role to provide reliable and trustworthy services within OS Travel & Tours.

Responsibilities

• Manage ticket issuance, reissuance, refunds, and fare calculations accurately using reservation systems such as Amadeus or Galileo.
• Provide exceptional customer service by addressing ticketing inquiries, resolving issues, and assisting clients with their reservations.
• Maintain up-to-date knowledge of airline ticketing regulations, fare rules, and company policies to ensure compliance.
• Use reservation system software and issue tracking tools to monitor the status of tickets and follow up on pending requests.
• Coordinate with airlines and internal teams to resolve discrepancies or complications related to ticketing and reservations.
• Manage multiple ticketing tasks efficiently, prioritizing time-sensitive requests to meet deadlines and customer expectations.
• Document ticketing transactions and maintain accurate records for auditing and reporting purposes.
• Continuously improve ticketing processes by identifying areas for efficiency gains and suggesting system enhancements.
• Handle customer concerns with professionalism and tact to maintain strong client relationships and promote repeat business.
• Stay informed about changes in travel regulations, industry trends, and new features in ticketing and reservation systems.

Experience

1 Year

Apply By

Oct 26, 2026

Required Skills

• Customer Service
• Ticketing Systems
• Reservation Management
• Problem Solving
• Time management
• Reservation System Software
• Issue tracking
• Amadeus
• Galileo
• Fare Calculation
• Ticket Issuance
• Refund Processing