Virtul Assistant
Ozivita
Published Date: • Islamabad, Pakistan (On-Site)
Description
Ozivita seeks a dedicated Virtual Assistant with at least one year of experience to support various administrative and operational tasks. This role involves managing calendars, scheduling appointments, handling emails, coordinating travel, and maintaining documents using tools such as Google Workspace, Microsoft Office, and CRM platforms. The ideal candidate communicates effectively in English and comfortably uses computer applications to streamline workflows and provide excellent customer support. The Virtual Assistant at Ozivita does not manage a team but plays a vital role in organizing daily activities for efficiency and productivity. Responsibilities include managing meeting schedules across time zones, triaging email inquiries, maintaining digital records, and coordinating customer interactions. The position demands strong organizational skills, attention to detail, and proficiency in using multiple software applications to handle complex scheduling and communication tasks seamlessly.
Responsibilities
- Manage calendars using Google Calendar, Microsoft Outlook Calendar, and Calendly, ensuring proper scheduling, conflict resolution, and time zone coordination.
- Handle email management tasks including inbox triage, applying labels, creating rules and filters, drafting emails, and following up on correspondence.
- Schedule and coordinate appointments and meetings, including setting recurring appointments and managing shared calendar permissions.
- Support customer service functions by providing timely responses, triaging inquiries, and escalating issues through help desk and ticketing systems such as Zendesk and Freshdesk.
- Maintain and organize documents using Google Drive and Microsoft Office tools, ensuring easy access and collaborative editing.
- Coordinate travel arrangements and related documentation to facilitate smooth travel plans for team members or clients.
- Manage CRM platforms like Salesforce and HubSpot to update contact information, track interactions, and support sales or service processes.
- Perform data entry tasks accurately to maintain updated records and reports.
- Apply time zone conversion tools such as World Time Buddy to ensure accurate scheduling across different regions.
- Set up automated reminders and notifications to improve adherence to schedules and deadlines.
- Configure availability rules and use calendar integration features to optimize appointment scheduling.
- Organize cloud files with proper sharing permissions to support secure collaboration and document management.
Experience
1 Year
Apply By
Required Skills
- Computer Literacy
- Appointment Scheduling
- English Language Proficiency
- Calendar Management
- Inbox Triage
- Labels, Rules, and Filters
Nice to Have Skills
- Google Drive
- Help Desk and Ticketing Systems (Zendesk, Freshdesk)
- Microsoft Outlook Email and Calendar Management
- Microsoft Excel Spreadsheet Management
- Microsoft Word Document Formatting
- Gmail invitations and attendee management
- Time-zone conversion and availability coordination
- Recurring appointments and conflict detection
- Calendly Appointment Coordination
- Microsoft Outlook Calendar Management
- World Time Buddy Time-Zone Conversion
- Google Calendar Integration
- Availability Rules Configuration
- Automated Reminder Setup
- Microsoft Outlook Calendar Scheduling
- Cloud File Organization
- Collaborative Document Management
- File Sharing and Access Permissions
- Availability Rules and Time-Zone Scheduling
- CRM Platform Management (Salesforce, HubSpot)
- Appointment Scheduling and Time Zone Coordination
- Email Management
- Customer Support
- Data Entry
- Google Workspace
- Microsoft Office
- CRM management
- Document Management
- Travel Coordination
- Google Calendar
- Microsoft Outlook Calendar
- Gmail
- Gmail and Microsoft Outlook Administration
- Email Drafting, Scheduling, and Follow-Up Tracking
- Google Calendar Management
- Calendly scheduling
- Google Calendar Event Scheduling
- Shared Calendar Management and Permissions
- Meeting Coordination and Time-Zone Scheduling
- CRM Platforms (Salesforce, HubSpot)
- Inquiry Triage and Escalation Workflows