Client Relations Executive

Description

Pavilion Design Consultant is seeking a dedicated Client Relations Executive to serve as the primary point of contact for clients, ensuring excellent service throughout the client journey. This role involves addressing client inquiries, coordinating with internal teams such as design and construction, and managing communications through multiple channels including phone, social media, and in-person meetings. The ideal candidate has strong communication and organizational skills and can effectively handle multiple clients and tasks simultaneously. This position does not include team management responsibilities but plays a key role in maintaining client satisfaction and fostering lasting relationships. The Client Relations Executive handles a broad range of activities including scheduling meetings, preparing quotations and contracts, monitoring payment follow-ups, and maintaining accurate client records. The role requires proficiency in communication tools and CRM systems, attention to detail, and the ability to work collaboratively with various departments. The candidate will also be responsible for preparing reports on client interactions and lead follow-ups to support management decision-making. This position provides opportunities for growth within a professional environment focused on architecture, interior design, real estate, and construction sectors.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, WhatsApp, social media, and in-person interactions.
• Welcome clients visiting the office and provide them with attentive service.
• Understand client requirements and coordinate with design, architecture, and construction teams to ensure alignment.
• Schedule and manage client meetings and appointments efficiently.
• Maintain regular follow-ups with prospective and existing clients to nurture relationships and convert leads.
• Prepare, organize, and coordinate client documentation such as quotations, proposals, and contracts.
• Follow up on proposals and quotations to convert potential leads into confirmed projects.
• Coordinate the contract signing process and ensure all necessary documentation is completed accurately.
• Monitor payments, installments, and outstanding balances in coordination with accounts and project teams.
• Keep detailed and updated records of leads, clients, projects, meetings, and follow-up activities.
• Communicate project progress to clients and facilitate communication between clients and internal teams.
• Handle client concerns professionally, escalating issues to the management when necessary.
• Ensure a high standard of client service is maintained to protect and enhance the company’s professional image.
• Collaborate with Business Development, Architecture, Design, and Construction teams whenever required to support client needs.
• Prepare comprehensive daily and weekly reports on client interactions, leads, and follow-up activities for management review.
• Maintain strict confidentiality regarding client information and company documentation.
• Adapt to multiple tasks and clients simultaneously while maintaining attention to detail and accuracy.

Experience

3 Years

Apply By

Oct 28, 2026

Required Skills

• Communication
• Customer Service
• Client Coordination
• Organizational Skills
• Follow-up Management
• Microsoft Office
• CRM/Data Management
• Quotation and Contract Preparation
• Attention to detail
• Client Relationship Management

Nice to Have Skills

• Google Workspace
• Multitasking
• Payment Follow-up Coordination