Client Relations Manager

Pavilion Design Consultant

PKR 100,000 • Published Date: • Lahore, Pakistan (On-Site)

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Description

Pavilion Design Consultant is seeking a dedicated Client Relations Manager to serve as the primary liaison between the company and its clients. This role focuses on delivering exceptional client service by handling inquiries through various communication channels including phone, WhatsApp, social media, and in-person interactions. The Client Relations Manager understands client needs and collaborates closely with design and construction teams to ensure that client requirements are met with professionalism and efficiency. This position does not involve managing a team; however, the individual will coordinate with multiple departments to maintain smooth communication and project progress. The ideal candidate brings a minimum of three years of experience in client relations, customer service, sales coordination, or a related industry such as architecture, construction, or real estate. With strong organizational skills and attention to detail, the Client Relations Manager handles essential tasks such as scheduling meetings, preparing contracts and quotations, following up on payments, and maintaining comprehensive client records. This role demands excellent communication skills in both English and Urdu, a professional appearance, and a confident personality to build lasting relationships with high-value clients. The position offers opportunities for professional growth while contributing to impactful projects within a supportive and creative work environment.

Responsibilities

- Respond promptly and professionally to client inquiries via phone, WhatsApp, social media, and face-to-face communications.
- Welcome and assist clients visiting the office to provide a smooth and positive first impression.
- Accurately understand client requirements and facilitate effective coordination with architecture, design, and construction teams.
- Schedule, organize, and manage client meetings and appointments to align with project timelines.
- Maintain consistent follow-ups with prospective and existing clients to advance business opportunities.
- Prepare detailed quotations, proposals, contracts, and other necessary client documentation ensuring accuracy and compliance.
- Actively follow up on quotations, effectively converting qualified leads into confirmed projects.
- Coordinate contract signing processes and ensure all documents are meticulously completed.
- Monitor payment schedules by following up with clients on installments and outstanding balances in collaboration with the accounts department.
- Maintain and update a comprehensive database of leads, clients, projects, meetings, and follow-ups to support data-driven decision-making.
- Keep clients regularly informed about project progress, serving as a communication bridge between clients and project teams.
- Professionally handle and address client concerns, escalating issues to management when necessary.
- Uphold a high standard of client service to protect and enhance the company’s professional image.
- Collaborate proactively with Business Development, Architecture, Design, and Construction teams to support client satisfaction and project success.
- Prepare and deliver daily and weekly follow-up reports on clients and leads for management review.
- Ensure confidentiality and security of client information and company documentation at all times.
- Maintain professionalism in communication and appearance to positively represent Pavilion Design Consultant in all client interactions.

Experience

3 Years

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Required Skills

Nice to Have Skills