Customer Relations Executive

Description

The Customer Relations Executive at Pavilion Design Consultant plays a key role in managing and enhancing customer interactions across various communication channels including phone, WhatsApp, social media, and in-person meetings. This position involves welcoming and professionally attending to customers visiting the office and thoroughly understanding their requirements to coordinate effectively with architecture, design, and construction teams. The executive is responsible for scheduling meetings, following up on leads, quotations, proposals, and payments, and ensuring that all customer communications are handled with professionalism and care. They maintain accurate records and provide regular updates about project progress while maintaining confidentiality of customer information. With 1–2 years of experience in customer relations or related fields, the executive demonstrates strong organizational, documentation, and communication skills. Proficiency in CRM software, Microsoft Office, Google Workspace, and WhatsApp is required to ensure smooth handling of data and coordination. Although the position does not involve managing a team, it demands efficient multitasking and professional communication with cross-functional teams to uphold a positive customer journey. Experience in architecture, construction, interior design, real estate, or property-related sectors is advantageous, contributing to the understanding of customer needs and industry-specific processes.

Responsibilities

• Handle customer inquiries through multiple communication channels such as phone, WhatsApp, social media platforms, and face-to-face interactions with professionalism and responsiveness.
• Welcome customers visiting the office, attend to their needs, and provide accurate information about services and project statuses.
• Understand customer requirements thoroughly and coordinate with architecture, design, and construction teams to ensure seamless service delivery.
• Schedule and coordinate meetings and appointments between customers and internal teams to facilitate clear communication and decision making.
• Regularly follow up with potential and existing customers regarding quotations, proposals, contracts, project updates, and payment matters to maintain engagement and progress.
• Assist in the preparation and coordination of quotations, proposals, contracts, and other essential customer documentation to support project workflows.
• Coordinate the contract signing process and ensure all necessary documentation is complete, accurate, and securely maintained.
• Follow up on payments and installment schedules, coordinating closely with the accounts team to resolve any discrepancies and maintain financial accuracy.
• Maintain detailed and up-to-date records of all customers, leads, meetings, quotations, contracts, and follow-up activities to support internal reporting and customer relationship management.
• Provide customers with timely updates regarding the progress of their projects and address any concerns or issues, escalating critical cases to management when necessary.
• Ensure a professional and consistent relationship with customers throughout their project journey, promoting customer satisfaction and loyalty.
• Prepare comprehensive daily and weekly follow-up reports for management review to monitor key performance indicators and customer engagement metrics.
• Respect and maintain the confidentiality of all customer information and proprietary company documents in compliance with data protection policies.
• Coordinate communication between customers and internal teams to streamline processes and ensure alignment on project goals and customer expectations.

Experience

2 Years

Apply By

Oct 28, 2026

Required Skills

• Customer Relationship Management (CRM) Software
• Communication
• Interpersonal skills
• Organizational Skills
• Follow-up coordination
• Microsoft Office
• Customer Documentation
• Attention to detail
• Customer Service

Nice to Have Skills

• Google Workspace
• Multitasking
• Payment coordination
• Problem Solving