Tenant Support Executive

Description

Perfect Scribes is seeking a Tenant Support Executive to join our team in Islamabad. This role focuses on providing exceptional support and communication with tenants and clients primarily over the phone. The position requires excellent spoken English skills to handle unscripted conversations confidently and professionally during UK working hours. Candidates should be self-disciplined, reliable, and capable of managing confidential client information responsibly. The role does not require prior experience, as full training is provided, making it suitable for fresh graduates with strong English abilities. The Tenant Support Executive works office-based in Islamabad with shifts from Monday to Saturday following the UK schedule. The candidate must be comfortable handling inbound and outbound calls, escalating issues when necessary, and applying call handling workflows and scripts efficiently. This is a small team environment requiring independent work ethic and honesty to ensure tasks are completed accurately without constant supervision. Applicants must already reside in Islamabad and be able to commute to the G-13 area for their shifts.

Responsibilities

• Handle inbound and outbound tenant and client calls professionally using English call scripting and issue-resolution workflows.
• Communicate clearly and empathetically to resolve tenant queries and concerns promptly and effectively.
• Update and maintain accurate records of client interactions and transactions in compliance with company policies.
• Escalate complex issues to appropriate teams while ensuring seamless tenant support and follow-up.
• Manage call volume while maintaining high customer service standards and adherence to shift schedules.
• Apply discretion and confidentiality when managing sensitive client information during conversations and documentation.
• Collaborate with team members to ensure consistent service quality and share best practices within the group.
• Maintain self-discipline and reliability to work independently without the need for constant oversight.
• Adapt to changes in call handling workflows and training materials to enhance support efficiency.
• Assist in periodic process improvements by providing feedback based on tenant interactions and challenges.

Experience

Fresh

Apply By

Dec 7, 2026

Required Skills

• Customer Service
• English-Language Telephone Support and Call Handling

Nice to Have Skills

• Tenant Communication
• English Call Scripting and Issue-Resolution Workflows
• Inbound and Outbound Call Handling with Escalation
• Telephone Etiquette
• Time management
• Problem Solving
• Communication Skills
• Confidentiality handling