Accounts & Operations Manager

Description

Pink Frost, a growing bakery and dessert business with three branches in Karachi, is seeking a skilled Accounts & Operations Manager to oversee and enhance both accounting systems and operational performance. This role requires someone with advanced accounting expertise and experience managing multi-branch operations in the food retail sector. The successful candidate will be responsible for structuring accounting procedures, supervising the existing accounting staff, and ensuring accurate financial reporting and internal controls across all locations. Additionally, the role involves direct oversight of daily branch performance, service standards, inventory management, and staff scheduling while driving process improvements. The Accounts & Operations Manager will manage a team of six individuals and will regularly visit all Pink Frost branches to ensure operational consistency and adherence to company policies. This leader will also implement standard operating procedures related to cash handling, stock control, customer service, and food safety compliance. They will track financials closely, including budgeting, product costing, and profitability to support business growth. Candidates should bring strong leadership, communication, and problem-solving skills, along with a minimum of 5 years of relevant experience and a background in accounting or finance, ideally with certifications such as CA, ACCA, or ACMA.

Responsibilities

• Design, implement, and continuously improve accounting systems and procedures, ensuring accurate branch-wise financial reporting.
• Supervise and support the existing accountant to maintain timely and precise ledger management, financial close workflows, and adherence to internal controls.
• Oversee all daily financial activities including managing accounts payable and receivable, bank reconciliation, cash handling, and expense approvals.
• Monitor sales, cost management, budgeting, and profitability for each branch, providing detailed performance reports and actionable insights to the owner.
• Conduct regular branch visits to ensure operational standards are met, including opening and closing procedures, service quality, and compliance with policies.
• Develop, implement, and maintain standard operating procedures for cash handling, inventory management, food safety, cleanliness, and customer service.
• Lead staff scheduling, attendance monitoring, and shift planning while fostering accountability and high performance within branch teams.
• Manage inventory controls such as stock counting, purchasing, monitoring expiry dates, reorder levels, and inter-branch stock transfers to minimize wastage and shortages.
• Review product costing by tracking ingredient, portion, packaging, and production expenses; analyze product margins and recommend efficiency improvements.
• Coordinate production and delivery schedules with baking teams to ensure that all branches maintain appropriate stock levels and consistent product quality.
• Handle customer feedback by tracking complaints and order accuracy, implementing prompt resolution mechanisms to enhance client satisfaction.
• Utilize accounting software, POS, and inventory management systems effectively to generate performance reports on sales, wastage, staff costs, and complaints.
• Identify operational and financial challenges proactively and develop practical solutions, overseeing the implementation and follow-up to ensure sustained improvements.
• Business Development and Sales Growth: Develop and implement plans to increase sales across all three branches. Identify opportunities for corporate orders, events, catering, partnerships, and repeat business. Work with the marketing team on promotions and seasonal campaigns, train branch staff in upselling, and track sales targets and results while maintaining healthy profit margins.

Experience

5 Years

Apply By

Nov 22, 2026

Required Skills

• General Ledger Management
• Sales Growth
• Business Development
• SOP Implementation
• Cost Control
• Accounting Systems Setup
• Multi-Branch Operations
• Performance Reporting
• Product Costing
• Budget Management
• Cash Handling Controls
• Inventory Management
• Month-End and Year-End Close
• Accounts payable and receivable management
• Financial Reporting
• Bank Reconciliation
• Budgeting and Forecasting
• ERP and Accounting Software
• Advanced Microsoft Excel
• Operations Process Improvement
• Accounts Payable/Receivable
• Reconciliation
• Financial Close Workflows

Nice to Have Skills

• Business Process Improvement
• Standard Operating Procedures (SOP) Development
• Staff Supervision
• Customer Service Management
• Staff Scheduling
• AI Tools for Business Productivity
• Workflow Automation