Email Chat Support Representative
PlanLab Solutions
PKR 50,000 • Published Date: • Lahore, Pakistan (On-Site)
Description
Customer Support Representative
Location: Model Town Link Road, Lahore
Work Type: On-site
Employment: Full-time
Salary: PKR 40,000 – 50,000 per month
Experience: Minimum 2 years of relevant experience
Shift: Rotational shifts, including night shifts
Support Channels: Live Chat and Email Chat Support
Responsibilities
Key Responsibilities
- Handle customer queries professionally through live chat, email, and inbound calls
- Communicate with international customers and understand their concerns
- Provide accurate information and appropriate solutions
- Handle customer complaints, requests, refunds, replacements, and other support-related queries when required
- Maintain professional written and verbal communication at all times
- Record customer interactions and update information accurately in the CRM
- Follow established customer-service procedures and escalation processes
- Maintain response-time and quality standards
- Coordinate with relevant internal teams to resolve customer issues
- Maintain a positive and professional customer experience
Experience
2 Years
Apply By
Required Skills
- Customer Service
- Email Communication
- Live Chat Support
- Issue resolution
- Multitasking
- Typing Proficiency
- Customer Feedback Management
- Email Management Software
- Email Etiquette
- Zendesk
- Freshdesk
- LiveChat
- CRM Platforms
- Communication Skills
- Problem Solving
Nice to Have Skills
- Time management