Branch Manager

Description

PNY Trainings is looking for a motivated and results-focused Branch Manager to lead daily branch operations and drive growth in admissions and sales. The ideal candidate holds a bachelor's degree in Business Administration, Management, Marketing, or related fields and has a minimum of five years of relevant experience in IT training institute operations or academic management. This role requires strong leadership, communication, and interpersonal skills, with the ability to work under pressure and meet revenue and operational targets. The Branch Manager ensures smooth coordination among various departments including admissions, sales, academics, administration, accounts, IT, and marketing, while adhering to company policies and compliance standards. In this role, you will be responsible for monitoring key performance indicators related to admissions, revenue generation, student retention, and customer satisfaction. You will prepare operational reports, maintain financial discipline, and ensure efficient management of branch resources and assets. The role also involves supervising instructors and support staff, ensuring classroom management and timely scheduling, and fostering positive relationships with students, instructors, clients, and visitors. Although this position does not include formal team management responsibilities, the role requires effective coordination and collaboration with various branch personnel to achieve business objectives reliably and effectively.

Responsibilities

• Achieve branch revenue, admissions, operational, and profitability goals by implementing effective sales strategies.
• Supervise daily branch operations and ensure efficient coordination among admissions, sales, academics, administration, accounts, IT, and marketing teams.
• Implement and enforce company policies, standard operating procedures, and compliance requirements across all branch activities.
• Monitor admissions trends, sales performance, student inquiries, and operational processes and submit timely, accurate reports to the Head Office.
• Meet key performance indicators (KPIs) such as admissions targets, revenue benchmarks, student retention rates, customer satisfaction scores, and operational efficiency goals.
• Support the Head Office in monitoring branch expenses to maintain financial discipline and identify opportunities to improve operational performance.
• Prepare and review daily, weekly, and monthly operational and financial reports, ensuring accurate and timely submission to the Head Office.
• Supervise branch staff, including instructors and support teams, promoting discipline, high productivity, and continuous improvement without formal team management duties.
• Evaluate employee performance, provide coaching, identify training needs, and support professional development initiatives.
• Ensure proper classroom management including the utilization of classrooms, availability of teaching equipment, and maintenance of a professional learning environment.
• Coordinate class schedules and timetables with the Academics Department to maximize the efficient allocation of instructors, classrooms, and resources.
• Monitor punctuality of instructors, student attendance, and class regularity to maintain smooth academic operations.
• Manage branch assets, office supplies, and inventory, ensuring accurate record-keeping and timely replenishment.
• Collaborate with Human Resources on staff attendance, leave management, discipline, and implementation of HR policies.
• Address routine operational issues, student concerns, and staff-related matters promptly, escalating critical issues to the Head Office as needed.
• Build and nurture positive relationships with students, parents, instructors, corporate clients, and branch visitors to ensure excellent customer service.
• Perform additional duties or project assignments as directed by Head Office management to support organizational goals.

Experience

5 Years

Apply By

Oct 28, 2026

Required Skills

• Staff Management
• Sales Strategy
• Risk Management
• Team Leadership
• Performance Monitoring
• Customer Service
• Communication
• Interpersonal skills
• MS Office Proficiency
• Reporting
• Compliance Management
• Financial Discipline

Nice to Have Skills

• Training and Development
• Inventory Management
• Time management
• Conflict Resolution