Customer Service and Admission Officer

Description

PNY Trainings is seeking a dedicated Customer Service and Admission Officer to manage customer inquiries, provide accurate information related to admission and enrollment, and enhance overall customer satisfaction. This role requires a professional individual who can communicate clearly, handle customer requests efficiently, and maintain comprehensive records of all interactions. The ideal candidate will have at least two years of experience in customer service or a related field and demonstrate excellent problem-solving skills to address customer concerns timely and effectively. In this position, the officer will play a crucial role in admissions application processing and enrollment management by guiding prospective students through the admission process. The responsibilities also include managing customer relationship management platforms such as Salesforce and Microsoft Dynamics 365 to ensure seamless communication and data integrity. Although this position does not involve managing a team, strong organizational abilities and the capacity to meet performance goals under minimal supervision are essential.

Responsibilities

• Manage incoming communications via calls, emails, and chat, responding promptly and professionally to customer inquiries about admissions, programs, and services.
• Provide detailed and accurate information regarding products, programs, admissions procedures, and enrollment requirements to prospective students and other customers.
• Process admissions applications and assist with enrollment management tasks to ensure a smooth experience for applicants throughout the admission lifecycle.
• Utilize Customer Relationship Management (CRM) platforms, including Salesforce and Microsoft Dynamics 365, to maintain precise records of customer interactions and transactions.
• Resolve customer complaints and issues swiftly and courteously, escalating complex matters to the appropriate departments when necessary.
• Follow up with customers to confirm resolution of their issues and maintain long-term positive relationships with prospective and current students.
• Track and achieve daily and weekly performance targets and key performance indicators (KPIs) to contribute effectively to the company’s goals.
• Maintain a professional and positive attitude in all interactions with customers and colleagues, representing the company’s values and commitment to service excellence.
• Collaborate effectively with other departments to improve customer service processes and contribute to continuous improvement initiatives.
• Support sales management and sales pipeline activities related to admissions by assisting with lead tracking and follow-up procedures.

Experience

2 Years

Apply By

Dec 13, 2026

Required Skills

• Communication Skills
• Attention to detail
• Conflict Resolution
• Problem Solving
• Time management
• Customer Handling
• Active Listening
• Customer Service
• Microsoft Dynamics 365
• Salesforce
• Sales Pipeline Management
• Sales Management
• Customer Relationship Management (Crm) Platforms
• Enrollment Management
• Admissions Application Processing

Nice to Have Skills

• Teamwork
• Record Keeping