Customer Support Executive for Outlet Building Material

Description

Popular Pipes Group Of Companies is seeking a dedicated Customer Support Executive specialized in building material products such as sanitary ware, tiles, and ceramics. This role involves managing customer interactions effectively and ensuring a high level of customer satisfaction through comprehensive support and service. The ideal candidate brings at least two years of experience in the relevant industry and excels in customer relationship management and complaint resolution. This position focuses primarily on individual contribution without team management responsibilities, centered on strengthening customer relationships and supporting sales processes accurately. The Customer Support Executive serves as a vital link between the company and its customers, handling inquiries related to building materials and providing solutions that enhance the overall customer experience. This role requires excellent communication skills, the ability to manage sales orders seamlessly, and a proactive approach in addressing and resolving customer complaints. With hands-on experience in sanitary, tiles, and ceramics products, the executive supports the outlet by maintaining strong customer connections and contributing to sales growth through effective interaction and relationship building.

Responsibilities

• Manage customer inquiries related to building materials, specifically sanitary products, tiles, and ceramics, providing timely and accurate information.
• Build and maintain strong customer relationships by understanding client needs and delivering exceptional service.
• Handle customer complaints promptly and effectively, ensuring satisfactory resolution and improving overall customer satisfaction.
• Manage sales order processing accurately, coordinating with sales teams to ensure seamless order fulfillment.
• Utilize customer relationship management tools and techniques to monitor customer interactions and follow-up activities.
• Coordinate with other departments to ensure product availability and resolve any order or delivery issues.
• Support sales efforts by educating customers about product features and benefits, helping drive sales growth.
• Maintain detailed records of customer interactions, feedback, and transactions for analysis and reporting.
• Communicate clearly and professionally with customers to enhance their experience and encourage repeat business.
• Stay updated on industry trends, product offerings, and competitor activities related to building materials.
• Prepare regular reports on customer feedback, order status, and complaint resolution to inform management decisions.
• Ensure compliance with company policies and customer service standards in all interactions.

Experience

2 Years

Apply By

Oct 22, 2026

Required Skills

• Customer Relationship Management
• Complaint Resolution
• Communication Skills
• Customer Interaction Management
• Sales
• Sales Order Management
• Customer Handling & Relationship Building