PHONE Banking Officer

Description

Prime Human Resource Services (Pvt) Ltd seeks a Phone Banking Officer to deliver excellent customer service through telephone banking operations. This role requires handling account and transaction processing while providing accurate information and resolving customer inquiries effectively. The ideal candidate possesses a minimum graduation qualification and welcomes fresh candidates. Experience in call centers or customer service is advantageous, and the candidate must demonstrate excellent verbal communication skills in both English and Urdu. Basic computer knowledge and strong problem-solving capabilities are essential to promptly address customer concerns and maintain high service standards. The Phone Banking Officer operates in a dynamic environment requiring professionalism and a customer-focused attitude. The role involves working in rotational shifts and performing under pressure to meet targets. The officer will support customers efficiently by processing transactions accurately and ensuring compliance with banking procedures. This position does not involve managing a team but requires collaborative work within the department to achieve organizational goals. Candidates must be adaptable, attentive, and committed to maintaining positive customer experiences.

Responsibilities

• Respond promptly and courteously to customer inquiries via telephone, providing accurate information and assistance related to banking products and services.
• Perform account and transaction processing with precision, ensuring all banking operations meet internal policies and regulatory standards.
• Resolve customer complaints and issues efficiently by identifying problems, proposing solutions, and following up to ensure satisfaction.
• Maintain detailed records of customer interactions, transactions, feedback, and resolutions in the bank’s system.
• Assist customers with account maintenance activities such as updating personal information, balance inquiries, and transaction history explanations.
• Adhere to all banking security protocols and confidentiality agreements to protect customer data and account information.
• Collaborate with other departments to coordinate service delivery and escalate complex issues to senior staff as necessary.
• Meet daily and monthly performance targets related to call handling time, customer satisfaction rates, and operational accuracy.
• Stay updated on bank policies, new products, and regulatory changes to provide current and comprehensive customer support.
• Work effectively in rotational shifts, demonstrating flexibility and professionalism to support continuous service availability.

Experience

Fresh

Apply By

Dec 2, 2026

Required Skills

• Customer Service
• Telephone Banking Operations
• Verbal Communication
• Problem Solving
• Basic Computer knowledge
• Attention to detail

Nice to Have Skills

• Account And Transaction Processing
• Time management
• Stress Management