CRM Specialist

Description

Professional Employers (Pvt) Ltd is seeking a detail-oriented CRM Specialist to join their client, a well-established industrial and manufacturing organization. The CRM Specialist will play a crucial role in managing customer information, preparing quotations, processing orders, and supporting the sales team in their operational activities. This position requires hands-on experience with CRM and ERP systems to maintain accurate customer records and sales documentation. The ideal candidate has strong organizational skills and the ability to multitask in a fast-paced environment, ensuring efficient coordination between sales processes and customer relationship management. The CRM Specialist will work closely with the sales team to facilitate smooth order processing and follow-ups on quotations and inquiries. This role demands a focus on accuracy and compliance with company procedures while generating sales reports and performance summaries to assist in meeting business targets. Although this position does not involve managing a team, it requires excellent communication and collaboration skills to support marketing activities and maintain seamless internal coordination. Candidates should have at least four years of relevant experience in sales coordination, CRM administration, or related commercial operations.

Responsibilities

• Prepare and issue accurate quotations and sales order documentation using CRM software.
• Process customer orders efficiently and ensure timely order confirmations to maintain customer satisfaction.
• Maintain and update comprehensive customer records, pricing details, and sales databases regularly.
• Conduct follow-ups on quotations, sales inquiries, and pending orders in coordination with the sales team.
• Assist the sales team in achieving monthly and annual sales targets through diligent support and reporting.
• Generate detailed sales reports, forecasts, and performance summaries to provide insights to management.
• Manage records of contracts, purchase orders, invoices, and delivery documents in compliance with company standards.
• Ensure strict adherence to company procedures and documentation policies to maintain data integrity.
• Support marketing and promotional campaigns by providing CRM data insights and assisting with related activities.
• Demonstrate high attention to detail and strong problem-solving skills in handling order coordination and customer inquiries.

Experience

4 Years

Apply By

Oct 28, 2026

Required Skills

• Data Entry-CRM
• CRM Reporting
• Quotations
• CRM Tools
• ERP Systems
• Sales Coordination
• Microsoft Office
• Attention to detail

Nice to Have Skills

• Customer Service
• Communication
• Organization
• Multitasking
• Problem Solving