Front Desk Officer

Description

Professional Employers (Pvt) Ltd is seeking a highly organized and personable Front Desk Officer dedicated to managing front office operations and ensuring an exceptional guest experience. The role focuses on leading smooth check-in and check-out procedures, addressing guest inquiries, managing reservations, and maintaining accurate records. Candidates must demonstrate strong communication skills, meticulous attention to detail, and a commitment to providing outstanding customer service in a hospitality setting. This position does not involve team management but requires collaboration with various departments to deliver seamless guest services. The Front Desk Officer plays a vital role as the first point of contact for guests, welcoming them warmly and offering assistance that enhances their stay. Responsibilities include handling guest questions, complaints, and requests while ensuring adherence to front office protocols and using PMS software efficiently. The ideal candidate should have a background in hospitality management or a related field with practical experience in guest services and proficiency with front desk technology systems.

Responsibilities

• Manage efficient and welcoming guest check-in and check-out processes while strictly following established front office protocols.
• Accurately register guests, verify identification documents, process various payment methods, and maintain precise billing and guest records.
• Operate property management system (eZee PMS preferred) to handle reservations, update room statuses, manage guest profiles, and support front desk functions.
• Warmly welcome guests, provide detailed information about property amenities, and escort guests to their accommodations as needed.
• Professionally address and resolve guest inquiries, complaints, and service requests promptly to ensure high levels of satisfaction.
• Coordinate room preparation, manage room handovers, oversee luggage storage services, and handle specific guest requirements efficiently.
• Promote hotel services, suite upgrades, and additional amenities to maximize guest experience and increase overall revenue.
• Assist with handling special events, VIP guest services, and perform administrative duties to improve front office operations.
• Maintain accurate shift handover notes, prepare daily operational reports, and ensure front office records are updated and organized.

Experience

2 Years

Apply By

Oct 21, 2026

Required Skills

• Customer Service
• Reception Management
• Visitor Management
• Communication Skills
• Help Desk Software
• Property Management System (PMS)
• Billing and Payment Processing
• Complaint Resolution
• Hospitality etiquette
• Record Keeping

Nice to Have Skills

• Multitasking