Front Desk Officer

Description

Professional Employers (Pvt) Ltd is seeking a dedicated and personable Front Desk Officer to oversee front office operations and deliver an outstanding guest experience at their hospitality locations. This position plays a crucial role in managing guest arrivals and departures, handling inquiries, reservations, and maintaining accurate records with strong attention to detail. The ideal candidate must possess excellent communication skills and the ability to maintain a welcoming atmosphere in a fast-paced hospitality environment. As a Front Desk Officer, you support operational efficiency by managing check-in and check-out processes while using property management system software to update room statuses and guest profiles. You will greet guests warmly, provide orientation about hotel facilities, and respond professionally to guest requests and concerns to ensure high satisfaction. This role requires 1 to 3 years of relevant experience, preferably in luxury or boutique hotel settings, with familiarity in eZee PMS software considered advantageous. A bachelor’s degree or diploma in hospitality or related fields complements the professional skills needed to thrive in this dynamic role. This position does not include team management responsibilities.

Responsibilities

• Manage efficient guest check-in and check-out procedures adhering to established front office protocols.
• Accurately register guests, verify identification, process payments, and maintain detailed billing records.
• Use eZee PMS software to handle reservations, update room statuses, maintain guest profiles, and support front desk operations.
• Welcome guests with a friendly demeanor, provide property orientation, and escort guests to their assigned suites.
• Handle guest inquiries, complaints, and service requests promptly and professionally to maintain high guest satisfaction levels.
• Coordinate suite readiness and room handovers, assist with luggage storage, and address guest requirements.
• Promote suite upgrades, hotel services, and additional facility offerings to enhance revenue generation.
• Assist in managing VIP guests, coordinate special event arrangements, and contribute to front office administrative tasks and improvement initiatives.
• Maintain clear and consistent shift handovers, prepare daily operational reports, and keep accurate front desk records.

Experience

2 Years

Apply By

Dec 10, 2026

Required Skills

• Customer Service
• Reception and Front Desk Operations
• Data Entry and Recordkeeping
• Communication Skills
• Property Management System (PMS) Software
• Guest Relations
• Cash Handling

Nice to Have Skills

• Problem Resolution
• Hospitality Service Promotion