Customer Service Representative

Description

Protek Devices is seeking a diligent Front Desk & Client Coordinator to join our team at the Gulberg II office in Lahore. This role is pivotal in handling customer interactions through both appointment scheduling and lead follow-ups, ensuring that client queries and concerns are addressed promptly and professionally. The ideal candidate is fluent in spoken English and is comfortable communicating on Urdu/English calls daily. With a strong customer service background and a willingness to learn about our window film and glass hardware product ranges, this position offers a unique opportunity to develop both interpersonal and technical skills. The role requires punctuality and a professional presence, with work hours from 10:00 AM to 5:00 PM, Monday through Friday in-office, plus remote work on Saturdays.

Responsibilities

• Respond to incoming customer calls and inquiries through Urdu and English languages, providing accurate information and support.
• Make regular outbound follow-up calls to potential clients who submitted enquiry forms, applying effective cold calling and lead conversion techniques.
• Manage appointment scheduling for clients, ensuring accurate and timely booking aligned with service availability.
• Utilize CRM and appointment scheduling software to record, track, and update client interactions and status.
• Coordinate reception duties including greeting visitors, managing the front desk area, and handling correspondence professionally.
• Maintain comprehensive and organized data entry of customer information and lead details using Microsoft Excel and Google Sheets.
• Assist customers in resolving concerns or disputes using conflict resolution strategies to enhance satisfaction and loyalty.
• Collaborate with internal teams to stay informed about product details in window film and glass hardware for knowledgeable client support.
• Apply effective time management to balance multiple tasks such as call handling, appointment organization, and data maintenance.
• Provide professional email and correspondence management to ensure clear and timely communication with clients.
• Leverage outbound calling and lead follow-up skills to contribute to the company’s business development goals.
• Maintain confidentiality and professionalism in all customer interactions and company information management.
• Adapt to evolving customer service processes and take an active role in continuous learning about new product information and software tools.
• Work in compliance with company policies and adhere to scheduled office hours, coordinating well with commuting and remote work requirements.

Experience

2 Years

Apply By

Oct 17, 2026

Required Skills

• Client Follow-up Techniques
• Appointment Scheduling
• Communication
• Data Entry
• Microsoft Office
• Reception Management
• Time management
• CRM Software
• Customer Relationship Management (CRM) Software
• Appointment Scheduling Software
• Microsoft Excel
• Outbound Calling and Lead Follow-up
• Fluent Spoken English
• Lead qualification
• Professional Email and Correspondence Management
• Customer Interaction Tracking
• Customer Relationship Management
• Lead Tracking
• Excel spreadsheet management
• Lead Management
• Customer Service

Nice to Have Skills

• Conflict resolution techniques
• Cold Calling Techniques
• Conflict Resolution
• Active Listening Skills
• Effective Communication Strategies
• Multitasking
• Whatsapp Business