Management Associate - Program Design
Punjab Skills Development Fund
Published Date: • Lahore, Pakistan (On-Site)
Description
Punjab Skills Development Fund seeks a dedicated Management Associate specializing in Program Design to support effective program execution and improvement of program processes and policies. The ideal candidate holds a minimum of one year of experience and possesses strong knowledge in program designing, processes, and policies. This role involves coordinating applications, managing data efficiently, tracking complaints, and ensuring timely resolution according to operational guidelines to enhance the overall applicant experience. The associate will work closely with stakeholders to assess needs and incorporate feedback for continuous program improvement. Candidates with prior internship or work experience in the public sector are preferred to ensure a good understanding of the governance and implementation environment. This role requires a detail-oriented professional who can effectively manage multiple program elements simultaneously without direct team management responsibilities. The focus is on ensuring accuracy, consistency, and transparency during application processing and complaint resolution. The Management Associate plays a key part in supporting program policy adherence and refining program processes to optimize operations aligned with Punjab Skills Development Fund’s mission and goals.
Responsibilities
- Coordinate with key takeholders, including training providers, and implementation partners to support effective program execution
- Assist in the refinement and improvement of program processes, policies, operational guidelines, and service delivery mechanisms based on stakeholder feedback and implementation learnings.
- Support the preparation of concept notes, presentations, meeting minutes, reports, briefs, and other program-related documentation
- Development of TORS and assisting AM Program Design for all new Initiatives and outsourcing of tasks to Third Parties.
- Liaison with internal & external partners regarding R&D and other segment analysis.
- Assist AM Program Design in any other activities, duties and responsibilities assigned to him/her from time to time.
Experience
1 Year
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Required Skills
- Program Managment
- Application tracking
- Data Management
- Complaint Tracking
- Complaint Resolution
- Program Design
- program processes
Nice to Have Skills
- operational guidelines
- Tech Savvy
- Problem Solving
- Time management
- Communication
- Report Writing
- Program policies
- Data Analysis
- Stakeholder Engagement
- Needs Assessment