Specialist - Program Operations

Punjab Skills Development Fund

Published Date: • Lahore, Pakistan (On-Site)

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Description

The Specialist - Program Operations at Punjab Skills Development Fund plays a critical role in managing and overseeing program operations to ensure effective delivery and compliance within the skills development sector, specifically technical and vocational education and training. To support the execution and day-to-day monitoring of PSDF-funded training contracts for assigned schemes and Training Service Providers (TSPs), in line with PSDF business rules and SOPs. The role verifies TSP deliverables (class commencement, trainee enrolment, attendance, assessment, completion and employment), processes TSP invoices and trainee stipend and final payment cases for recommendation, handles first-level queries and complaints from TSPs and trainees, conducts field visits, and maintains accurate data and periodic reports for the Assistant Manager / Manager Program Operations. This role is responsible for monitoring contracts and grants, verifying payments and deliverables of Training Service Providers, and addressing queries and complaints related to program execution.  Excellent in MS Office and a solid understanding of CRM systems enhance the Specialist’s ability to maintain accurate data and generate insightful reports.

Responsibilities

•    Coordinate with assigned TSPs on day-to-day contract execution as per agreed guidelines, PSDF business rules and SOPs, and ensure timely delivery of deliverables.
•    Verify TSP deliverables, including class commencement, trainee enrolment and eligibility, attendance, assessment results, completion and employment / placement evidence.
•    Carry out comprehensive follow-up of employment reporting and conduct verifications for timely processing of final (employment-linked) payments.
•    Conduct pre- and post-contract evaluations and field visits of TSPs as assigned, and report findings and follow-up actions.

•    Process TSP invoices and trainee stipend cases in the system, check them against verified deliverables, and forward recommendations to the Assistant Manager within timelines.
•    Identify discrepancies in system-generated payment or service recommendations and refer them to the Monitoring team for rectification within the agreed TAT.
•    Respond to first-level queries and complaints from TSPs and trainees, including those received through the PSDF helpline and CRM; resolve them within TAT and escalate unresolved cases.
•    Coordinate with internal teams (Monitoring & Evaluation, Finance, MIS/IT) and external stakeholders for the smooth running of assigned schemes.
•    Prepare the quarterly coverage plan for capacity building of assigned TSPs and help deliver the planned sessions and visits
•    Maintain accurate and up-to-date records and data in BSS/CRM and contract files.
•    Prepare periodic monitoring reports, data analyses and presentations for management.
 •    Implement the program operations framework and provide input to improve SOPs, monitoring tools and systems based on field experience.
•    Provide records and information needed for internal, external and donor audits.
•    Perform any other task assigned by the supervisor.
 

 

Experience

4 Years

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Required Skills

Nice to Have Skills