Call Center (Bpo)

Description

Quorvix BPO is seeking motivated Customer Service Representatives (CSRs) for a home improvement campaign. This role is ideal for both fresh and experienced agents who are eager to engage with customers through outbound calls. The position offers competitive daily and weekly bonuses along with performance-based incentives that reward dedication and excellent service delivery. The successful candidate will contribute to improving customer satisfaction by effectively communicating product information and resolving inquiries in a timely manner. In this role, candidates do not need team management experience as it focuses on individual contribution. The Call Center Representative performs outbound calls to potential clients with the objective of promoting and selling home improvement services. Candidates must exhibit strong communication skills, patience, and a customer-oriented attitude to manage call interactions and achieve set targets efficiently.

Responsibilities

• Perform outbound calls to prospective and existing customers to promote home improvement products and services.
• Provide accurate information about the campaign and address customers’ questions and concerns effectively.
• Maintain a positive and professional demeanor in all customer interactions to enhance customer experience.
• Meet or exceed daily and weekly call and sales targets in alignment with company goals.
• Document call details and customer feedback accurately in the system to support continuous service improvement.
• Identify customer needs and offer appropriate solutions or escalate issues according to company procedures.
• Adhere strictly to company policies and compliance standards during all call activities.
• Participate in training sessions and team meetings to stay updated on product knowledge and service protocols.
• Handle challenging customer interactions with patience and professionalism, aiming for successful resolution.
• Manage time efficiently to maximize productive call rates while maintaining quality service standards.

Experience

Fresh

Apply By

Dec 13, 2026

Required Skills

• Communication Skills

Nice to Have Skills

• Outbound
• Sales