Call Centre Agent

Description

Rasgal is seeking a motivated and detail-oriented Call Centre Agent to join our team. The ideal candidate will have at least one year of experience and possess strong verbal communication skills, a customer-focused attitude, and basic computer proficiency. This role requires handling inbound and outbound calls efficiently, managing customer inquiries, and ensuring a positive experience for all clients. The Call Centre Agent must demonstrate reliability, punctuality, and a professional demeanor while working in a fast-paced environment. Fresh candidates eager to learn and grow within the company are welcome to apply. As a Call Centre Agent at Rasgal, you will be responsible for addressing customer concerns, documenting interactions accurately using CRM software, and maintaining consistent communication to resolve issues promptly. You will contribute to meeting service targets and enhancing customer satisfaction by following structured call flows and adhering to quality standards. This role does not involve team management but offers opportunities to develop interpersonal and problem-solving skills critical in customer service operations.

Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Listen actively to customer inquiries and provide accurate, relevant information.
• Manage calls efficiently by following established call flow procedures.
• Document customer interactions and case details accurately in the CRM system.
• Maintain knowledge of products, services, and company policies to support customer needs.
• Resolve customer complaints and issues promptly while escalating complex cases as needed.
• Meet or exceed daily and monthly performance targets for call handling and customer satisfaction.
• Use time management skills to handle multiple calls and tasks effectively.
• Communicate clearly and confidently to build trust and rapport with customers.
• Maintain punctuality and adhere to shift schedules and attendance policies.
• Continuously improve communication and technical skills through training and feedback.

Experience

1 Year

Apply By

Dec 10, 2026

Required Skills

• Customer Service
• Verbal Communication
• Active Listening
• Call Handling
• Call Flow Management
• Basic Computer knowledge

Nice to Have Skills

• CRM Case Documentation
• Typing Skills
• Problem Solving
• Time management
• Professional Communication