Receptionist

Description

The Receptionist at Rc Unleashed plays a crucial role as the first point of contact for customers. This position demands a naturally cheerful and welcoming individual who excels in communication and interpersonal relations. The ideal candidate greets visitors with enthusiasm, manages inquiries efficiently, and ensures a positive and seamless experience for all guests. The role involves handling bookings, ticketing, and customer entries while maintaining an organized and presentable reception area. Candidates should possess a friendly demeanor, a confident and professional appearance, and a positive attitude to create excellent first impressions consistently. This position requires someone who enjoys interacting with a diverse group of visitors including children, families, and adults. Prior experience in receptionist or customer service roles is advantageous but not mandatory. Though team management is not a requirement for this role, strong coordination skills with other staff members are essential to maintain smooth operations at the reception desk and deliver exceptional customer service standards.

Responsibilities

• Greet and welcome visitors with a warm and friendly attitude to create a positive first impression.
• Handle incoming phone calls promptly, routing them accurately and assisting with customer inquiries.
• Manage booking systems for activities, including ticket sales and entry registrations to ensure efficient visitor flow.
• Provide clear and helpful information about services, schedules, pricing, and policies to all customers.
• Operate point-of-sale systems and process payments accurately including cash and credit card transactions.
• Maintain detailed and organized records using data entry systems to track bookings, refunds, and customer interactions.
• Handle office equipment operation such as phones, computers, printers, and credit card terminals effectively.
• Process refund and void transactions in accordance with company policies to maintain customer satisfaction.
• Coordinate with team members to maintain a clean, welcoming, and organized reception area.
• Resolve customer concerns or direct them to appropriate personnel to ensure their needs are met promptly.
• Foster a positive environment conducive to the enjoyment of visitors during their experience at Rc Unleashed.
• Follow all company procedures and safety protocols to ensure the security and comfort of visitors.
• Support administrative tasks as needed, including inventory management of office and reception supplies.
• Maintain a professional appearance and demeanor consistent with the company’s standards and values.

Experience

1 Year

Apply By

Dec 14, 2026

Required Skills

• Customer Service
• Phone System And Call Handling
• Data Entry and Record Keeping
• Point-Of-Sale And Payment Processing
• Office equipment operation
• Credit Card Terminal Operation
• Refund and Void Transaction Handling
• Point-of-Sale (POS) System Operations
• Communication
• Interpersonal skills
• Organization

Nice to Have Skills

• Time management
• Multitasking