Call Centre Employee

Reborn Spa

PKR 110,000 • Published Date: • Riyadh, Saudi Arabia (Remote)

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Description

Reborn Spa is seeking a dedicated Call Centre Employee fluent in Arabic to support the company's customer service efforts. This remote position involves handling customer inquiries, managing bookings, and promoting spa packages. The ideal candidate clearly communicates in Saudi or Gulf dialects, possesses excellent problem-solving skills, and is comfortable working night shifts. This role suits someone eager to engage customers through calls and WhatsApp, ensuring a seamless experience for clients while contributing to sales targets. This position requires at least one year of relevant experience, a quiet workspace during night hours, and the necessary technology setup for remote work. The candidate does not manage a team but plays a key role in driving customer satisfaction and sales.

Responsibilities

In this role, the employee conducts client interactions primarily by phone and digital messaging to schedule appointments, answer questions, and resolve any issues promptly and professionally. The employee confirms bookings and follows up on customer requests or concerns, ensuring accurate and courteous communication at all times. Selling spa packages is an essential aspect, requiring the ability to effectively present offerings and meet predefined sales targets. The employee maintains detailed records of customer data and transaction information to support business operations. Additionally, the role involves adapting to fluctuating call volumes during night shifts and managing time efficiently to maintain productivity.

Other duties include continuous learning about the spa's products and services to provide accurate information to clients. The employee collaborates with management to receive feedback and improve customer engagement strategies. Maintaining data confidentiality and adhering to company policies ensures trust and professionalism. Flexibility to work six days a week during the specified night hours is crucial for consistent service availability. The candidate's fluency in Arabic, particularly in the Saudi or Gulf dialect, is vital to deliver tailored service experiences reflective of the company's brand identity.

Experience

1 Year

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