Operations Manager

Description

Recruit AI is seeking a knowledgeable and reliable Operations Manager to oversee and manage the daily operations of Friends of Mayo Hospital Lahore (FOMH). The Operations Manager will be responsible for ensuring smooth and efficient functioning across all FOMH activities and sites by supervising a team of five, including the Site Officer at Mayo Hospital. This leadership role demands strong organizational skills, coordination capabilities, and strict adherence to ethical standards and compliance requirements. The Operations Manager reports directly to the President of FOMH and works closely with various departments and committees to uphold the integrity and effectiveness of the organization's mission. The successful candidate will oversee all operational aspects including records management, contract oversight, compliance management, and relationship maintenance with critical stakeholders such as hospital administration and partner institutions. Additionally, the role requires meticulous coordination of projects, events, safety and security oversight, and steadfast commitment to confidentiality and professionalism. This position requires an individual with at least five years of relevant experience, capable of managing teams and complex projects with transparency and accuracy while aligning with the organization’s policies and standards.

Responsibilities

• Supervise day-to-day operations of FOMH across multiple sites and coordinate activities according to organizational goals.
• Manage and set priorities for a team of five, including the Site Officer, ensuring daily objectives are met effectively.
• Maintain official records and correspondence including request letters, approvals, handover certificates, and registers of communications to guarantee accurate documentation.
• Oversee contract management by monitoring contractor performance, renewal schedules, and escalate issues promptly for resolution.
• Build and sustain strong relationships with Mayo Hospital, King Edward Medical University, and related institutions to facilitate operational success.
• Coordinate all FOMH projects including scheduling, access, inspections, handovers, and project documentation to maintain project integrity and quality.
• Organize and support meetings, ensuring logistical arrangements satisfy the requirements for FOMH Board and committee gatherings.
• Manage logistical support for programs, internships, training sessions, donor visits, and events while adhering to approved budgets and reporting expenses.
• Administer registrations and certifications, ensuring timely renewals and compliance with regulatory bodies such as the Pakistan Centre for Philanthropy and Punjab Charity Commission.
• Maintain detailed records for Zakat and donations, verify document completeness, and coordinate approval processes without direct financial decision-making authority.
• Implement safety and security protocols across all sites, promptly addressing all incidents and maintaining thorough incident documentation.
• Represent FOMH professionally in all official dealings, promoting the organization’s reputation and managing visitor and donor engagements.
• Evaluate and act on field observations related to hospital needs, project challenges, and contractor performance, reporting significant matters for senior leadership attention.
• Prepare and submit comprehensive weekly and monthly reports covering operational activities, compliance, project progress, and safety matters to senior management.
• Comply strictly with ethical guidelines, confidentiality rules, and conflict of interest policies, ensuring full transparency and integrity in all actions.
• Facilitate smooth handovers and maintain continuity of operations by managing document control and access to systems, following organizational protocols.
• Perform any other reasonable duties as assigned by the President to ensure effective and efficient management of FOMH operations.

Experience

5 Years

Apply By

Oct 30, 2026

Required Skills

• Ethics and Integrity
• Compliance Monitoring
• Team Management
• Leadership
• Operations Management
• Confidentiality
• safety and security oversight
• Relationship Management
• Reporting
• Compliance Management
• Project Coordination
• Contract oversight
• Records Management

Nice to Have Skills

• Event Management
• Logistics Support
• Stakeholder Communication
• Time management
• Problem Solving
• Conflict Resolution